Updated the Wrong account

[Aaron]

I just went to upgrade out Event plugin but forgot that I had already signed up for the pro version. As a result I ended up setting up a new account and buying Pro from there. How do I switch that purchase to the correct account now?

[Jennifer]

Hi Aaron,

Thanks for reaching out! We are not able to transfer a license/subscription from one account to another, but what you can do is submit a refund request from the new account and create a new subscription on this account.

Please let me know if you have any questions on this!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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