Remove ticket email

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Home › Forums › Ticket Products › Event Tickets Plus › Remove ticket email

  • This topic has 0 replies, 2 voices, and was last updated 6 years ago by gregoiregarneau.
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  • April 6, 2018 at 10:29 am #1498915
    gregoiregarneau
    Participant

    Hi,

    I would like woocommerce not to send a ticket automatically when a customer subscribes to an event.

    I have searched everywhere, but I can not find the answer,

    Thank you for helping me,

    Grégoire

    April 9, 2018 at 12:00 am #1500203
    Jennifer
    Keymaster

    Hi Grégoire,

    You can change when the ticket email is sent and the attendee record is generated by going to Events > Settings > Tickets > WooCommerce Support. Can you try changing this to reflect the WooCommerce order status that you would like the tickets to be generated at and let me know if this gets things working the way you need?

    Thanks,

    Jennifer

    April 9, 2018 at 6:55 am #1500492
    gregoiregarneau
    Participant

    Thank you Jennifer, it’s work !

    April 9, 2018 at 8:23 pm #1501134
    Jennifer
    Keymaster

    Perfect! Glad to hear it’s working now 🙂

    If there is anything else that I can help with, please let me know.

    May 1, 2018 at 9:35 am #1520373
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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