Trouble integrating with WooCommerce

[onceuponathymebookshop]

Hello,

I am attempting to make it possible to sell tickets on my business website. I purchased Event Tickets Plus to go along with my Event Calendar and know that it integrates well with WooCommerce. When creating a ticket for an event, I am not getting the option that pops up in all of the tutorials: “sell with WooCommerce” like all of the tutorials I have seen say will happen.

WooCommerce is downloaded and activated on my WordPress site and the License Key for my ET+ is as well.

Please let me know what I can do to resolve this issue as I am not finding anything on the knowledgebase.

Thank you!

[onceuponathymebookshop]

I am posting here because I still need assistance on this issue and it has been over 48 hours since I’ve posted the issue. I am a paying customer and having difficulty getting tech support. Our shop is now open and we’d really like to get the online ticket sales up and running. Please help!

[Jennifer]

Hello,

Thanks for reaching out! I’m sorry that we weren’t able to get you a response within 48 hours – we’ve had a higher than normal volume of threads this week, but we are working hard to get back to everyone as quickly as possible! (Please note that we typically only have support available during week days.)

As long as you have WooCommerce installed and activated, any new tickets that you create will automatically be set to use WooCommerce. If you also have Tribe Commerce enabled or Easy Digital Downloads installed and activated, then you will see these as options under the Settings for tickets on each event (see screenshot). But, if you are just using WooCommerce, then you should be good to go – no need to select WooCommerce manually 🙂

If you haven’t come across this article already, I would recommend taking a look, as it has some good details on creating tickets. Please let me know if you have any other questions!

Thanks,

Jennifer

[onceuponathymebookshop]

I am still having issues with this. As you can see by the screenshots, I have both WooCommerce and Tribe Commerce enabled in hopes that at least one would work. They are both enabled, yet I do not have an option for either of them when I go to create a ticket.
I continued on and made the ticket anyway. When I tested the PayPal button out after having created the ticket, I get this error message:
“PayPal error (11601): An error (11601) occurred while processing your PayPal payment. Please contact the store owner for assistance.”
I have followed all of the written directions and all of the videos I could find in order to set this up (and they all say the same thing) and it still is not working.

[Jennifer]

Hello,

I’m sorry that you’re still running into issue here…just to clarify, would you prefer to sell through PayPal directly (via Tribe Commerce) or sell through WooCommerce (where you can still use PayPal as your payment gateway)?

When you have multiple ecommerce options enabled, then you will have the choice to select which one you would like to use by clicking the “Settings” button in the ticket edit section (note that the ecommerce options do not display automatically when creating tickets, as it is generally best to only use one at a time). From there, you will see each option that you have enabled and be able to select the one you want to use (see screenshot).

If you are wanting to sell via WooCommerce, then I would recommend disabling Tribe Commerce. As long as you have WooCommerce enabled, then all future tickets you create will automatically use WooCommerce. Any tickets that you have already created using Tribe Commerce cannot be changed to WooCommerce, so you would need to recreate those. If you create tickets this way (which I believe is what you were wanting to do initially?), are you able to go through the purchase process on the front end?

I know you mentioned that you had followed instructions to set up Tribe Commerce and WooCommerce, but I wanted to go ahead and include the following links just in case you hadn’t come across them yet:

https://theeventscalendar.com/knowledgebase/tribe-commerce-paypal/

https://theeventscalendar.com/knowledgebase/ecommerce-settings/

https://theeventscalendar.com/knowledgebase/configuring-event-tickets/

[onceuponathymebookshop]

Thank you for all of your help. I see now that the options come up under settings. The reason that I have both enabled is because neither one is working and I’m trying to figure out how to get just one to work and then I will disable the other. I also don’t truly understand the difference between Tribe Commerce and WooCommerce; I’m just trying everything at this point! As far as I understand, I can use PayPal with either or. Is WooCommerce just so you can allow customers to pay with credit cards too, and Tribe Commerce they cannot?
I clicked to sell with Tribe Commerce this time after reading your directions on how to find that. When I went to test the PayPal button once the ticket was added to my cart, it still wouldn’t allow it to go through. It looked like it was trying to, but then just closed out of that screen. I have it linked to a business PayPal account with an IPN and everything. Is there some sort of phone number I can call in order to be able to figure this out ASAP in a simpler fashion?
Again, I apologize for all of this confusion, it just isn’t seeming to work as simply as the articles and videos have made it seem.

[onceuponathymebookshop]

Jennifer,

I have finally figured it out. It is now working to sell tickets through Tribe Commerce. I do have one last question:
What is the benefit of paying for the Event Tickets Plus subscription? How is this different than selling tickets through Event Tickets and Tribe Commerce? I’ve read both of the pages many times and don’t really see a large difference. I am still able to sell tickets through Event Tickets using Tribe Commerce and PayPal, correct?

Thanks

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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