[Jennifer]

Hi Barbara,

You might take a look at our free PDF Tickets extension. If you need any additional help with Event Tickets Plus, you can purchase a license here, and we’ll be happy to assist you further!

Thanks,

Jennifer

[Jennifer]

Hi Barbara,

Thanks for reaching out! I would recommend taking a look at this article on how the QR codes work.

Please note that we are not able to provide support for nonprofit licenses, but if there is anything else that we can help with related to Filter Bar or Events Calendar Pro, please let us know!

[Jennifer]

Hi Paolo,

Thanks for checking out our plugins!

With the free version (The Events Calendar), you can add multiple organizers. Events Calendar Pro does create organizer and venue pages that display upcoming events for that organizer/venue.

We do offer full refunds within 30 days of purchase, so if you’d like to take Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Kirstin,

Thanks for reaching out! Just to clarify, QR codes are a feature of Event Tickets Plus. I’d be happy to help you out further with this, but first will you please post this question in our Event Tickets Plus forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

The date is not displayed in the ticket email by default, but you can enable it by adding the following to the functions.php file of your child theme:

add_filter( 'tribe_tickets_email_include_event_date', '__return_true' );

Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! You can either hide the links with CSS or remove them entirely by doing a template override. The template you’ll want to edit can be found at wp-content/plugins/the-events-calendar/src/views/single-event.php. In your copy, you’ll want to remove the following from the tribe-events-footer section:

• « %title%' ) ?>
• »' ) ?>

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! You are correct that the markers on the map will be for the events listed below. To limit the number of events shown in the list (but still show all of the markers on the map) or to remove the list entirely, you would need to do a customization. Our themer’s guide is the place to start if you would like to give this a shot!

The templates you’ll want to take a look at can be found at wp-content/plugins/events-calendar-pro/src/views/pro/map.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! I do see how this would be useful, but unfortunately there isn’t a way to add a second line without doing a customization. If you would like to give this a shot, our themer’s guide is the place to start!

You <i>could </i>try using a plugin like Advanced Custom Fields, but you would still need to customize the venue template to add the field in.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a better solution for you at the moment, but please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Caroline!

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on. First, it looks like you’re running older versions of The Events Calendar and Events Calendar Pro. Can you try updating to the current versions (4.6.18 and 4.4.27) and see if that fixes week view? You’ll want to clear out any caching that you might be doing on your site (such as on your server or via a plugin) after updating to make sure that you’re seeing the current version of the page.

Let me know how this goes!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get it figured out.

First, I see that you’re running older versions of WordPress and The Events Calendar – can you try updating to see if the solved the issue? The current versions are 4.9.6 and 4.6.18 respectively. After updating, you’ll want to clear out any caching that you might be doing on your site (such as via a plugin or on your server) and try the imports again to see if you’re still getting duplicates. If so, can you send me the link that you’re importing from so that I can test it out on my end?

Thanks,

Jennifer

[Jennifer]

Hello,

I’m so sorry for the delay here, it looks like my previous reply from last week didn’t save. However, you can change the SKU under the Advanced section when editing a ticket (see screenshot) – can you give this a try and let me know if this gets you what you need?

[Jennifer]

Thanks for sending those screenshots and clarifying what you’re referring to here! This particular issue with the PDF Tickets extension has been logged for our developers to take a look at. To set expectations here, our extensions are free, additional features that we put out when we can, but they are not supported in the same way that our premium plugins are. With that said, we do our best to maintain them so that they continue to provide value to users. I don’t have a timeline that I can give you as to when this might be resolved, but as soon as we have an update, we’ll let you know here.

Regarding the customization, if you get stuck on this, please let me know, and I will be happy to take a look and see if I can point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Quincy,

I’m sorry that Pro isn’t working out for you, but you can submit a request for a refund by filling out the form here. We can get it taken care of for you from there!

If there is anything else that we can help you out with in the future, please don’t hesitate to reach out.

Thanks,

Jennifer

[Jennifer]

Hi Ralf,

Some of the custom options (like the breadcrumbs) that come with the theme and appear on default theme pages do not always appear on events pages. There might be a way to add them to the tribe_events post type (you would need to read through your theme’s documentation or reach out to the author directly to find out how to do this).

I’m glad that you were able to get the icons working! If there is anything else that you need help with, please let us know.

Thanks,

Jennifer

[Jennifer]

No problem Steffen! Once you purchase a license, you’ll be able to post in our Event Tickets Plus forum – we’ll be happy to help you out there if you run into any issues or have questions on getting up and running!

[Author]

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