Tickets are not being sent to ticket purchaser?

[Kirstin Wiedow]

Hi there,
We have had tickets purchased and nobody is getting the emailed ticket with the QR code? Could you please assist.
Thanks,

[Jennifer]

Hi Kirstin,

Thanks for reaching out! Just to clarify, QR codes are a feature of Event Tickets Plus. I’d be happy to help you out further with this, but first will you please post this question in our Event Tickets Plus forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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