[Jennifer]

Hi Pim,

Thanks for reaching out! I’d be happy to help you with this.

To change the email address receiving the RSVP confirmation, you can add the following snippet to your functions.php file, replacing “[email protected]” with the email address you would like to send the email to.


add_filter( 'tribe_rsvp_email_recipient', 'tribe_modify_the_rsvp_email_recipient' );

function tribe_modify_the_rsvp_email_recipient( $to ) {
return '[email protected]';
}


The “from” address is set by the WordPress function wp_mail, which our plugin uses to send that email, so unfortunately there aren’t any settings to change it. However, you could use a plugin such as WP Easy SMTP which will override the wp_mail parameters and give you settings where you can change the “from” address.

I know you were hoping for some simple settings where you could make these changes, but I hope this is still helpful for you! Please let me know if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Fred,

Thanks for reaching out!

I’d be happy to help you out with this, but can you first post this question in our Event Tickets Plus forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly to check for bug reports. If you need more in-depth support you will need to purchase a license.

Often users can find answers to by searching our knowledgebase. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Steven,

Thanks for reaching out! I’m sorry you are experiencing so many issues, but I’d be happy to help you get them resolved.

First, it looks like you are using an older version of Event Tickets Plus. I would start by upgrading to the most recent version (4.4.8) which you can find in the Downloads section of your account.

The text paragraph with all of the customized event information only shows if the person is logged in, despite the login requirement being set to off. If not logged in, that section shows: “Sorry, but you do not have permission to view this content.”

Similarly, the button for going to CART after selecting a ticket is only visible if the person is logged in.

Events generally follow the same user roles and permissions as other posts in WordPress. Have you made any customizations to these settings on your site?

On my end, it looks like this is only occurring with the event that you have set to “featured”, not on all of your events. Can you verify that this is the case?

You may need to go ahead and test for conflicts. If you do not already have a staging site set up, I would recommend using WP Staging, which will allow you to create a quick copy of your live site that you can use for testing.

I cannot find information anywhere about how to include a discount coupon. WooCommerce asks for a coupon code when somebody is buying a ticket (on the WooCommerce page), but I cannot find out where i set up the accepted coupon code.

Coupons can be set up by going to WooCommerce > Coupons from your Dashboard, and this article has some great info and a video to help you with setting up coupons.

The field choices for customized attendee information are very limited. Unlike most form plugins, there is no option for a validated email field, or a validated date field (e.g. DOB to verify greater than 21 yrs old). Is there a way to integrate a form from a form plugin, e.g. Formidable Forms?

Unfortunately, you are correct that there is not currently a way to integrate another form or validate those form fields without a bit of code customization, which we are not able to do here in the forums. Sorry I don’t have a better answer for you here! I have seen other users wanting to verify age go with a checkbox asking the user to certify that they are of the proper age and set the field to required, but I understand that isn’t exactly what you are looking for.

I hope this helps! Please let me know how it goes, and we can continue troubleshooting from there.

Thanks,

Jennifer

[Jennifer]

Hi Jenna,

Thanks for using The Events Calendar!

As a starting point for troubleshooting this issue, I would recommend testing for conflicts with your theme or other plugins.

Please note that questions regarding our free plugins (The Events Calendar and Event Tickets) should be directed to our community forums on wordpress.org. You can also get access to our premium support forums, where we are able to offer a more in-depth level of support, by purchasing a premium license. If you already have a license, please login and head over to our premium forums – we’ll be happy to help you there!

[Jennifer]

Hi Rob,

Thanks for checking out our plugins!

We do not currently offer any push notification functionality outside of an RSS feed. There are some third party plugins out there that you may be able to get working with The Events Calendar, which is free to download, so I would definitely recommend giving it a shot.

If this is something you would like to see implemented in future releases, please let us know in our Feature Ideas forum!

Thanks,

Jennifer

[Jennifer]

Hi Heath,

Thanks for checking out our plugins!

Events Calendar Pro supports recurring events with the ability to exclude certain dates, which should provide the “blackout” functionality your client is looking for. Event Tickets Plus allows tickets to be sold on events, however it does not currently support tickets for recurring events. Technically, you can add tickets to a recurring event, but it will be the same ticket on each event. So if a user added a ticket for a recurring event on May 10th and May 15th, that ticket will show up in the cart with a quantity of 2, not two separate tickets for those dates.

A possible solution would be to set multiple recurring events (say one for the weekdays and one for the weekend), and then you could add separate tickets to each (allowing you to charge different prices for weekdays and weekends).

We do offer a full refund within 30 days of purchase, so feel free to test our plugins out and see if they will work for your client!

Thanks,

Jennifer

[Jennifer]

Hi Pepe,

Thanks for reaching out!

You can display attendees on the event by unchecking the “Hide attendees list on event page” option under the Tickets section of an event. Unfortunately there isn’t currently a way to display attendees with short codes. If you would like to display attendees lists on other parts of your site, this is going to require a code customization. Our themer’s guide has some great info to get you started if you’d like to give it a shot!

I’m sorry I don’t have a better answer for you, but please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Chris,

Thanks for reaching out! I’d be happy to help you with this.

To only show one related event, you can add this to your functions.php file:


function tribe_limit_related_events( $args ) {
$args['posts_per_page'] = 1;
return $args;
}

add_filter( 'tribe_related_posts_args', 'tribe_limit_related_events' );


Regarding the excerpt – get_the_excerpt() will work, but you need to pass it the $post argument. You can copy the template for related events, found at plugins/events-calendar-pro/src/views/pro/related-events.php, into your child theme and add





inside the foreach loop, wherever you’d like the excerpt to show up.

As far as customizing the query, our themer’s guide is definitely worth taking a look at. This post also has some helpful info on customizing related events.

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

When importing from Google calendars, you need to use a specific link to that calendar that you can get in your calendar settings (we have some instructions on that here). It should begin with: https://calendar.google.com/calendar/ical/  (Note that if your calendar is private, you will need to use the iCal link listed next to “Private Address”)

If you have any questions on the instructions or run into any more issues, please let me know – I’ll be happy to help!

Thanks,

Jennifer

[Jennifer]

Hi Mauro,

Yes, the full calendar that you see on site.com/events can be displayed anywhere on your site using the full calendar view shortcodes, which you can set to display in different views (photo, map, etc.) and add filters to (like event categories).

So the shortcode for the default calendar you see on site.com/events would be [tribe_events]

and then you can add filters like event categories with [tribe_events category=”my-category”]

or adjust view and the information you want to display [tribe_events_list phone=”yes” address=”yes”]

Does that make sense? Let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Ivan,

Thanks for reaching out!

Unfortunately, there is not currently a way to filter the events the widget displays based on the page it’s on. I believe the shortcodes available in Events Calendar Pro might work for you here, as they let you specify categories to display (ex: [tribe_events view=”list” category=”course-1″]).

If you’re handy with code, you could create a customization to filter the events based on the page, but I believe this would be fairly involved. We’re not able to provide customizations at this time, but our themer’s guide has some great info on getting you started if you would like to give it a shot!

I wish I had a better answer for you, but please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Mauro,

Thanks for checking out our plugins!

Pro comes with the ability to add calendars in different views (list, month, etc.) via widgets and shortcodes, so you can display events around your site (in addition to the default events page at site.com/events). These let you add filters like event categories and the number of upcoming events to display. For more advanced filtering options, I would recommend taking a look at Filter Bar.

Regarding the URLs, you do have the option to change the slugs for the default events page and for single events.

We also offer a full refund within 30 days of purchase if you are not satisfied with our products, so please feel free to give them a try!

If you have any other questions, please let me know!

[Jennifer]

Hi Javier,

Thanks for checking out our plugins!

While we do not have any specific integrations with the Listable theme, all of our plugins are coded according to WordPress best practices, which means they should work well with other themes/plugins that do the same.

We do have a list of themes that our plugins are known to be compatible with as well as some more information on theme compatibility here.

[Jennifer]

Hi Paul,

Thanks for letting us know you’re getting this same issue. I know the other post mentioned downgrading X theme as a workaround, but you can also try adding the CSS mentioned in this post to your style.css file and see if that helps.

I’ll go ahead and mark this thread “pending fix” as well, so we’ll be sure to notify you when this is resolved!

Thanks,

Jennifer

[Author]

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