Photo view does not appear

[Michael]

Hello,
the photo view does not render.
You can see the first event for a second, than everything disappears.

http://niederrheinisches-theater.de/events/foto/?tribeHideRecurrence=1

Michael Koenen

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the photo view not displaying correctly on your site.
I would love to help you with this topic.

By the looks of it, there seems to be some CSS or theme induced display conflict.

More specifically, this impact the following element: #tribe-events-photo-events .tribe-events-photo-event

Somehow the position: relative CSS rule seems to get hardcoded in the div.

You can see that by adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-events-photo-events .tribe-events-photo-event {
position: relative !important;
float: left;
}

Here are a couple of things to try:

1. Different settings for Event Template in Events -> Settings -> Display
2. Temporarily reverting back to a default theme such as twenty-fifteen and see if the problem persists ?

Let me know how that goes.

Best regards,
Geoff B.

[Michael]

Hello Geoff,
I tried another theme and the photo calendar appears!

But, there was no update or other changes in the theme X in the last month.
And till february the photo calendar worked well.

Thanks for the ccd code, but I don´t know where to put it.

I´m not a specialist in ccs and php, sorry.

In fact I don´t know what to do.

Michael Koenen

[Michael]

Hello Geoff,
now I found the custom ccs in my theme.
I pasted your code and now the photocalender has a new behavior.
For a second you can see the events than they disappear and you can see a lot of white space – perhaps with the information in it?

I don´t know.

[Michael]

Hello Geoff,
another fact:
in the white space you can click and you get to the events.
It seems the informations about the events are on the site (with all references) but are invisible.

[Geoff B.]

Good morning Michael,

Thank you for writing back.

I am sorry for the delay answering. As it turns out, we had a much higher volume of requests than usual.

Here are a few answers to your questions.

But, there was no update or other changes in the theme X in the last month. And till february the photo calendar worked well.

This is a great point.

To make a long story short, many WordPress components (themes, plugins and WordPress itself) rely on similar resources. As you perform upgrades, it is possible that some features break.

This is why it is highly recommended to have a testing/staging copy of your website available.
That way, you can test upgrades and make sure nothing breaks without impacting your real website.

You might want to inquire to your webhost about setting up such an environment.

With that in mind, the last update from the X theme was last December. So it looks like they might need to do that again.

I would suggest contacting the theme authors to let them know about this.

There are 2 other things you could also try (on top of the new CSS suggestion below):

1. Try upgrading to the very latest version of our plugins 4.4.4 and see if that helps
2. Try the very opposite and downgrade our plugins to 4.4.1: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

pasted your code and now the photocalender has a new behavior.
For a second you can see the events than they disappear and you can see a lot of white space – perhaps with the information in it?

You can try adding the following CSS rule to fix that issue.

#tribe-events-photo-events.isotope {
opacity: 1 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Michael]

Hello Geoff,
thanks for your help.

First I pasted your new ccs.
And now the events appear in foot-wiew.

But! Only the first page, and its not possible to click the next page.

See it here: http://niederrheinisches-theater.de/events/foto/?tribeHideRecurrence=1#

I have installed the newest 4.4.4 events calendar, and before I trie to downgrade I wait for your idea.

Best regards
Michael

[Geoff B.]

Good afternoon Michael,

I am glad my suggestion has helped a bit.

Here are my recommended suggestions:

• You need to downgrade to 4.4.1 for both the Events Calendar and the Events Calendar Pro to restore the photo view
• Please contact the authors of the X theme to let them know that we have upgraded the version of Isotope included in our the Events Calendar Pro plugin

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

 

[Michael]

Hello Geoff,
now, after waiting and thinking a while our team made a decision.
We change our event calendar.
We decided to use eventon from this moment on.
We tested it and we fell better with eventon.

Thanks for your help
best regards Michael

[Geoff B.]

Good afternoon Michael,

Thank you for taking the time to write back.
As you can imagine, we are sad to see you go.

It is especially unfortunate that this should happen following a theme incompatibility issue where there is a workaround available.

With that in mind, we fully understand and respect your decision.

We will gladly be there if ever you have any questions or decide to switch back to the Events Calendar products.

Best of luck,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[George]

Hello!

I’m passing through to mention a conflict between Events Calendar Pro’s Photo View and the X Theme.

That conflict is likely a part of the problems mentioned in this thread. We identified the conflict and the X Theme team is working on a fix within their theme code — there is not a specific release date for this fix yet, but it should be arriving fairly soon (e.g. a few weeks from the date of my posting this message, if all goes according to plan).

Please be sure to update your copy of X Theme whenever new update available, so that when this fix is finally released in the theme code, you get your hands on it as soon as it’s available.

Stay tuned to X Theme updates!

Thanks,
George

[Author]

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