[Jennifer]

Hi Daniel,

Thanks for reaching out!

You can edit the view templates by following the instructions in our themer’s guide to copy them into your child theme. You can add <?php echo tribe_get_event_taxonomy(); ?> in the template to display the category, wherever you’d like it to display.

For the single event view, you can find the template at wp-content/plugins/the-events-calendar/src/views/single-event.php.

You can find other views in /wp-content/plugins/the-events-calendar/src/views/ (for The Events Calendar) and /wp-content/plugins/events-calendar-pro/src/views/ (for Pro).

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

No problem!

After purchasing the license, feel free to reach out in our Event Tickets Plus support forum if you need any help getting it set up or configured!

Thanks,

Jennifer

[Jennifer]

Hi Håkan,

If you are trying to group/link tickets together with other products, there isn’t an out of the box way to do this, but you should be able to do it using a WooCommerce extension. I believe there might be a bit of customization required to get these “linked” products to display on the event page though – we have a knowledge article coming out on this soon, so I’ll be sure to link to it here when it’s published.

Alternatively, you could also do something like adding a shortcode to the event description that would give you an add to cart button for the product, or use additional fields to add a hyperlink to the product.

Does that answer your question? Please let me know if you need any help with this!

Thanks,

Jennifer

[Jennifer]

Hi Jon,

Thanks for following up! That’s a great question.

Since you’re using Pro, you have access to additional fields. I would recommend using those to add something like a “More about this event” field specifically for this purpose, and then displaying that field in the template. This post has some great tips on accomplishing that, and our functions and themer’s guide should be helpful here as well.

To edit the template for the ticket, you’ll want to edit this file: wp-content/event-tickets/src/views/tickets/email.php

Let me know if you need any help with this!

Thanks,

Jennifer

[Jennifer]

Hi Thomas,

Since the plugins are actually working as intended with regards to the functionality you mentioned, they are technically not bugs but new feature requests. I understand that they aren’t working exactly the way you would like them to, but unfortunately your best bet on getting this changed is to submit or vote on feature requests.

Regarding WooCommerce, we are looking into ways to integrate more so that tickets can take advantage of more of WooCommerce’s features. You mentioned setting the ticket image to be the featured image in Woo – each event currently has only one ticket image that applies to all of its tickets, so there are several issues that come up with setting it as the featured image in Woo. One of the main ones is handling changes to the featured image on individual products…with the current setup, this would cause problems as the tickets could all have different images in Woo, but only one within the event.

If you do post in our features forum, this is a great reason to add as much detail as possible. The more insight we have into how users would like (and expect) it to work, the better we can implement it the first time around.

Does this make sense? I wish I had a better answer for you, but we really would appreciate your feedback. We would love to implement every request we get, but since resources are limited, we have to take the amount of interest for each request into consideration.

If you have any questions on anything, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hi Thomas,

Since the plugins are actually working as intended with regards to the functionality you mentioned, they are technically not bugs but new feature requests. I understand that they aren’t working exactly the way you would like them to, but unfortunately your best bet on getting this changed is to submit or vote on feature requests.

Regarding WooCommerce, we are looking into ways to integrate more so that tickets can take advantage of more of WooCommerce’s features. You mentioned setting the ticket image to be the featured image in Woo – each event currently has only one ticket image that applies to all of its tickets, so there are several issues that come up with setting it as the featured image in Woo. One of the main ones is handling changes to the featured image on individual products…with the current setup, this would cause problems as the tickets could all have different images in Woo, but only one within the event.

If you do post in our features forum, this is a great reason to add as much detail as possible. The more insight we have into how users would like (and expect) it to work, the better we can implement it the first time around.

Does this make sense? I wish I had a better answer for you, but we really would appreciate your feedback. We would love to implement every request we get, but since resources are limited, we have to take the amount of interest for each request into consideration.

If you have any questions on anything, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Ok, so I talked to the team, and unfortunately the list we have is the current list of developers that we can recommend. You can always try checking freelance job boards like Upwork, but otherwise, the list is your best bet.

You mentioned that some of the info there was out of date – if you could let us know what isn’t accurate anymore so that we can update it, it would be greatly appreciated!

If you do happen to find another freelancer that does a good job with customizing our plugins, we would love to have them fill out an application to be listed on the site.

I’m sorry I couldn’t recommend anyone new, but I hope you can find someone that works for you!

[Jennifer]

Awesome! I’m glad to hear you got this fixed.

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open a new one if you run into any more issues!

Thanks,

Jennifer

[Jennifer]

Hi Jane,

Glad to hear this worked for you and that you found the right area to add the CSS!

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open a new one if you have any further questions!

Thanks,

Jennifer

[Jennifer]

Hey there,

Thanks for reaching out!

Our themer’s guide has some great info on customizing our plugins, including our page templates. The template page for our events page is the same, it just calls in different views. You can find these in wp-content/plugins/the-events-calendar/src/views/ (for the Events Calendar views – default-template.php is the base template) and wp-content/plugins/events-calendar-pro/src/views/pro for the views that come with Pro.

In order to make changes to only the category page, I would recommend taking a look at tribe_is_event_category and some of our other functions. To change the views for category pages, this post has a snippet that will help you do that.

Let me know if you need any help with any of this or have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Car,

Thanks for reaching out! I’m sorry you’re running into this issue.

This could be related to a caching issue – please take a look at this post for more info. I would also recommend making sure you’re running the latest versions of our plugins (Pro is on 4.4.11).

If you’re still running into this issue, the next step would be testing for conflicts. You could use a plugin like WP Staging to quickly copy your live site into a staging site that you can use for testing.

Enabling WP_DEBUG and WP_DEBUG_LOG and then trying to recreate the issue to see if you get any error messages would also be helpful. If so, please copy and paste them into a private reply.

Let me know what you find out!

Thanks,

Jennier

[Jennifer]

Hey there,

Thanks for reaching out!

I’m sorry you’re running into this issue – those options should still be available.

Can you make sure you are running the latest versions of all of our plugins and WordPress? You can also try re-installing Events Calendar Pro by following the instructions here.

If that doesn’t work, testing for conflicts is usually the best place to start – this will help us narrow down the source of the issue. If you could also enable WP_DEBUG and WP_DEBUG_DISPLAY and try to recreate the issue, that would be helpful as well.

Can you please also share your system information with me?

Thanks,

Jennifer

[Jennifer]

Hi Amy,

Thanks for reaching out!

I see what you mean, this is a bit strange. The first troubleshooting step here would be to test for conflicts with your theme and other plugins, and let me know what you find. If you prefer to do this on a staging site instead of the live site, a plugin like WP Staging will let you create a quick copy of your site that you can use for testing.

Can you please also share your system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Ashley,

Thanks for reaching out!

At the moment, the titles are still displayed on each day, but we have started working on improving this in upcoming versions. I don’t have an exact date for you as to when this will be released, but you can keep an eye out on the feature request. We will update it after it has been implemented. I would also encourage you to go ahead and cast your vote for it  – we use these requests to help guide future development work, and we like to try to prioritize requests that we know many users are interested in.

Thanks!

Jennifer

[Jennifer]

Hi Buckinl,

Thanks for reaching out! The events page – yoursite.com/events – is not a page you will see in your Pages section. It is generated by the plugin, but you are able to edit it.

I’d be happy to help you out further with this, but first will you please post this question in our Events Calendar PRO forum (you will need to login with the account you used to purchase Pro)? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

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