[Jennifer]

Hi Aaron,

I’m sorry you’re running into this issue, but thanks for reaching out!

The best place to start troubleshooting is by testing for a conflict. Our knowledgebase is also a great place to start looking for answers, and you can also search our premium forums to see if another user has posted about a similar issue.

If you still aren’t able to find an answer, I would recommend posting in our community forum on wordpress.org, which we review weekly to check for bug reports. We use the Pre-Sales forum to answer questions about the features of our premium plugins and are not able to provide support here.

I do want to note that this is not something upgrading to Pro would fix, but I hope this information helps!

Thanks,

Jennifer

[Jennifer]

Hi Mark,

Thanks for reaching out!

You should be able to edit the city by going to Events > Venues, selecting the venue, and then editing the city from there.

Does that help? Please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Ennis,

Thanks for reaching out!

Users who are logged in should see a View Your Submitted Events button which will allow them to see all of the events they submitted, and they can edit them from there.

To have events submitted into pending status, you can go to Events > Settings > Community and set the Default status for submitted events setting to Draft. This will require an admin to publish it to the site.

Does this work for you? Please let me know if you have any questions on this!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Our list of customizers should be up to date, but I will check with the team and see if there is anyone else we can recommend.

Thanks,

Jennifer

[Jennifer]

Hi Kelly,

Thanks for reaching out!

I think this issue has to do with a slight styling conflict with your theme, but the easiest way to resize the column would probably be with a plugin like Admin Columns. It will also let you add new columns if you would like!

Let me know if that works for you.

Thanks,

Jennifer

[Jennifer]

Hi Jane,

Thanks for sharing those links! I took a look, and I’m not quite sure why the color is different for the shortcode. I tried recreating this on my end using Avada, and both the main calendar and the shortcode had the same colors. However, adding this to your Appearance > Customize > Additional CSS area should get the shortcode to be the right color:

.tribe-events-shortcode .tribe-events-list-separator-month {
background-color: #e9a825 !important;
}

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Sabrina,

Thanks for reaching out! I understand your frustration here, and I’m sorry you’re running into these issues.

WooCommerce Tickets was replaced a while back by Event Tickets Plus. WooCommerce Tickets is no longer updated, so that’s why the current versions of our other plugins don’t work so well with it anymore. Users who had an active WooCommerce Tickets license at the time the Event Tickets Plus launched received a free Event Tickets Plus license.

Regarding our wordpress.org forums, we usually monitor them on a weekly basis to check for bug reports, but we are not able to provide the faster and more in-depth level of support over there that we provide in our premium support forums.

In order to get this level of support (and also in order to upgrade to Event Tickets Plus), you would need to buy a license. We appreciate your support as a WooCommerce Tickets user and would like to help you out here, so if you could contact us by filling out the form and selecting “Help accessing my account”, we’ll see what we can do to help you get set up with Event Tickets Plus!

Thanks,

Jennifer

[Jennifer]

Hi Rachael,

Thanks for checking out our plugins!

You could add the artist as the Organizer of the event, which you can save and then just select that artist as the Organizer with each new event. You can enter a description for an organizer in addition to the contact info, so you could save any additional artist info here.

Alternatively, you could use the Additional Fields feature that comes with Events Calendar Pro. This will allow you to create fields for whatever information you would like. In your artist scenario, you could create a select box with the artists’ names, and then additional select boxes for any additional information you wanted to display. For example, if you had “A Day to Remember” from “Ocala, FL”, you would create two select boxes, one for the artist and one for the location. Note that these boxes will not be linked, so selecting the artist will not automatically bring up a location.

I think that using the default Organizer field for artists would work best for you, and we do have a little extension that would let you change the Organizer label to Artist if you wanted to do so.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Awesome, I just saw your other post. Glad to hear this has been resolved!

Also, thanks for posting your solution here – that is always helpful for other users who might be experiencing the same issue.

I’ll go ahead and close this thread out, but please feel free to open a new one if you have any more issues!

[Jennifer]

Hi Dustin,

Apologies for the delayed response! As our forum guidelines specify, it can take 24-48 hours for us to be able to respond. We understand the importance of being able to get answers quickly though and always do our best to respond sooner than 24 hours, but sometimes it does take a bit longer, especially when there is a high volume of posts in the forums as there has been lately.

Still, I am glad you were able to figure out the issue here! If there is anything else you need help with, please let me know and I will be happy to help you out!

Thanks,

Jennifer

[Jennifer]

Hi Jon,

I’m glad to hear you got this figured out!

I’d still like to add a couple notes for clarification and to help you with future changes…

When users book tickets, the order confirmation email comes from Woo, but the email with the actual ticket comes from us and can be found at /wp-content/plugins/event-tickets/src/views/tickets/email.php. Our themer’s guide has some great info on customizing our templates, so I would definitely recommend taking a look there if you would like to edit any of our emails!

I would also like to note that it is best to make these customizations in your child theme rather than directly in the theme files to avoid losing your changes with future updates. When you update a plugin, its files are overwritten, so any changes you have made there will be erased.

If you have any more questions, please let me know, and I’ll be happy to help you out! : )

Thanks,

Jennifer

[Jennifer]

Hi Wei,

Thanks for checking out our plugins!

Yes, Event Tickets Plus works alongside The Events Calendar (our free events plugin) and Event Tickets (our free ticketing plugin) to allow you to sell tickets to your events. It integrates with your ecommerce plugin like WooCommerce, Easy Digital Downloads, WP eCommerce, or Shopp, which handles checkout and payment processing.

If you are just looking to have guests RSVP to events (register for free), then Event Tickets with The Events Calendar might be enough for you.

Please let me know if you would like any more details on Event Tickets Plus features!

Thanks,

Jennifer

[Jennifer]

Hi Cath,

I’m sorry you’re running into this issue, but thanks for reaching out!

It looks like that error message is coming from a customization that was made, where it is trying to use functionality that was removed in a newer version. If you can send me a copy of that file you see in the error message in a private reply, I’ll be happy to take a look and see what I can suggest!

In the meantime, if you would like to downgrade Community Events to the previous version, you can do so by following these instructions. That should get your page working until we can get this issue resolved.

Thanks,

Jennifer

[Jennifer]

Hi Tim,

Thanks for checking out our plugins!

Events Calendar Pro does come with photo view, which is similar to a grid. Between the default search bar and Filter Bar, you can filter events by start date, category, and venue, but unfortunately there is not an out of the box way to change between ascending and descending date views.

You could potentially accomplish that with a bit of code customization. While we are currently unable to provide such customizations, we do have a themer’s guide with great info on customizing our plugins. As a premium license holder, you would also have access to our premium support forums, where we are always happy to answer questions and help point you in the right direction.

Regarding styling, we do offer a few settings under Appearance > Customize > The Events Calendar. These are mostly colors, and also the ability to change the pin for map view. Otherwise, you can always use CSS, but the display will vary depending on your theme. We do have some guidelines on theme compatibility, and we also have settings under Events > Settings > Display > Default stylesheet used for events templates that let you choose between 3 stylesheets, depending on how much you would like your theme to influence the styles for events pages. You can see this setting in the free version as well, The Events Calendar.

I would definitely recommend taking a look at wpshindig.com to see Pro and Filter Bar in action! Please let me know if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Rúben,

Thanks for reaching out!

I’d be happy to help you with this, but first will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.
Thanks,

Jennifer

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