Hi Car,
Thanks for reaching out! I’m sorry you’re running into this issue.
This could be related to a caching issue – please take a look at this post for more info. I would also recommend making sure you’re running the latest versions of our plugins (Pro is on 4.4.11).
If you’re still running into this issue, the next step would be testing for conflicts. You could use a plugin like WP Staging to quickly copy your live site into a staging site that you can use for testing.
Enabling WP_DEBUG and WP_DEBUG_LOG and then trying to recreate the issue to see if you get any error messages would also be helpful. If so, please copy and paste them into a private reply.
Let me know what you find out!
Thanks,
Jennier