[Jennifer]

Hi Lloyd,

Thanks for reaching out! I’d be happy to help you with this.

To exclude certain categories from the main calendar, can you give this snippet a try and see if it works for you? This shouldn’t affect your other plugin, but let me know if it does.

Make sure to replace the slugs in array( ‘family-fun’ , ‘bbq’) with your category slug : array( ‘your-slug’ ). You can add multiple slugs here if you would like to hide multiple categories. To find your slug, go to Events > Event Categories and selecting the category. Make sure you use this and not the category name!

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Jonathan,

Thanks for reaching out and for providing that screenshot! I’m sorry to hear your site is being slowed down so much.

The first thing I would suggest is going under Events > Settings > General and reducing the amount of time into the future that recurring events are created as well as the amount of time before past events are deleted. If you can reduce the overall amount of events you have, that should help somewhat.

You mentioned that you tried the steps outlined in the Knowledge Article. Did you try using a caching plugin? This could help with the site in general, not just with events. Many of our users use W3 Total Cache, just make sure that with any caching plugin you disable minification of Javascript and CSS files, as having it enabled can cause conflicts (see this post for more info on caching plugins and minification issues). This article has some more info on caching and events, and this one has more info on minification.

From your screenshot, it looks like the month view is where a lot of the slow-down is. As the knowledge article you referenced mentioned, reducing the posts per page can also make a difference. You can reduce the number of events displayed on each day by going to Settings > Display > Month view events per day.

It will likely take a combination of these methods (possibly even all of them!) to get a noticeable improvement. Unfortunately, there really isn’t a one-step way to improve site performance.

Let me know if this helps!

Thanks,

Jennifer

[Jennifer]

Hi Susan,

Thanks for reaching out! I’m sorry you’re running into this issue. There is a known issue with photo view and X-theme at the moment, and it looks like that is the theme you’re using.

We are hoping to have a fix for this soon, but unfortunately I don’t have a time frame for you as to when this might be implemented. We are working with X-theme to get a permanent fix in place. In the meantime, you can try adding this to your Additional CSS area under Appearance > Customize if you have one, or alternatively in the style.css file of your theme (a child theme is preferable here so that your changes are not overwritten with future updates):

#tribe-events-photo-events .tribe-events-photo-event {
position: relative !important;
float: left !important;
display: inline-block;
}

#tribe-events-photo-events.isotope {
opacity: 1 !important;
}

/* May need to be adjusted for different screen sizes */
.tribe-events-photo-event-wrap{
width: 305px;
}


This will not fix the issue entirely, but it should at least get it to display again.

Sorry I don’t have a better answer for you, but I have added this thread to our internal ticket so that you will be updated when the fix is released. I’m going to go ahead and put this thread into “Pending Fix”, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Anita,

Thanks for checking out our plugins!

Once you buy the Importer Bundle, you can upgrade Event Aggregator to the next level (Community – 200 imports), and you would be charged $60, which is the difference between that price level ($149) and the base level ($89). So the total for the bundle and the upgrade would be $259.

Please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi John,

Thanks for reaching out! I’m sorry you’re running into this issue.

I’m not familiar with that plugin, but I took a quick look, and you should at least be able to hide the avatars with CSS:

#tribe-events #tribe-events-content-wrapper .post-avatar {
display: none;
}

You can add that to your Appearance > Customize > Additional CSS area if you have one, or to the style.css file of your child theme.

There might be a way customize the plugin to exclude certain post types (events are tribe_events post types), but I didn’t see any documentation on how to do so.

I hope that helps! Please let me know if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Robert,

Thanks for reaching out!

I took a look at your site, and it appears the images are now displaying at 64px wide. Did you get this figured out? If it’s still not respecting your width, you can try using max-width: 64px !important; instead.

Let me know if you need any further assistance with this!

Thanks,

Jennifer

[Jennifer]

Hi Shelley,

Thanks for reaching out! I’m sorry you’re running into these issues, but nice job testing for conflicts and determining the source!

It sounds like a conflict with your caching plugin is causing the calendar to get stuck in mobile view. Our plugins generally play nicely with caching plugins, but we do see this issue pop up occasionally.

Can you try disabling the css/javascript minification in the plugin and see if that helps?

Thanks,

Jennifer

[Jennifer]

Hi Hannah,

Thanks for checking out our plugins!

You can change the permalinks for events, just like any other WordPress post/page. If you are referring to changing the links on the actual calendar view, you could do that, but it would involve some php customizations of that month view template. You can read more about how that is done in our themer’s guide.

We are not currently able to do customizations like this, but if you purchase a premium license, you will have access to our premium support forums. We’ll be happy to answer questions or help point you in the right direction in making this customization.

Does that answer your question? Please let me know if you need any further clarification.

Thanks!

Jennifer

[Jennifer]

Hi Frank,

Thanks for reaching out!

Aggregator is not actually something you download, but instead enter your license key under Events > Settings > Licenses > Event Aggregator, then save. Once you do that, you can go to Events > Import, and you should see the new import options.

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi James,

Thanks for checking back in!

If you’re referring to adding tickets to recurring events, unfortunately it still works the same way, where the tickets are the same for every event in the series. Lots of work has been done on this actually, but it is quite involved and not yet ready for release.

I don’t have an exact date on when this will be released, but you can keep an eye on it here. We will post an update as soon as it is available.

Sorry for the bad news! Please let me know if I can help you with anything else.

Thanks!

Jennifer

[Jennifer]

Hi Cath,

Apologies for the delayed response – our forums have been a bit busier than usual lately.

Thanks for sharing that file with me! The good news is that simply removing that file should solve this issue. It looks like the only customization that was made there was to remove our default limit on the number of categories displayed in the checkboxes. The class it’s using – Tribe__Events__Community__Modules__Taxonomy_Block – was deprecated in the latest version, which is why you are getting the error.

Instead of throwing every single category into a checkbox as in previous versions, version 4.5+ instead displays a few terms automatically and lets users enter a category term, then searches for matching terms as they type. So, users can now access all categories by default, without having to scroll through an endless list of checkboxes!

When you remove the file, the plugin will use our default taxonomy.php file, and you should be good to go! Please let me know how this works for you.

Thanks,

Jennifer

[Jennifer]

Hi Ennis,

Thanks for clarifying! There is not a button or anything that gets created automatically for users to submit events – I know that can be a bit confusing!

You can add this however by using a link to the front end form wherever you would like, such as on a button or in your navigation menu. You can get the link by copying it from the page itself (if you’re logged in, you should see an Events label in your admin bar, and you can get to the form page from there).

Does that answer your question? Please let me know if you need any help with this!

Thanks,

Jennifer

[Jennifer]

Thanks for letting us know! I’ll make sure we update the page. I completely understand where we’re coming from, and I wish we could have recommended someone for you.

I’ll go ahead and close out this thread since it has been marked “resolved”, but please feel free to open a new one if you have any more questions. Best of luck in finding a freelancer!

 

[Jennifer]

Hi Mark,

Filter Bar uses the cities that are currently set for your venues, and it includes any that are currently set on events, even if the event is in the past. I did a quick test on my end, and updating the city on the venue does update that city option in Filter Bar.

If you have lots of venues, it could be tough to determine which one the city is coming from. A quick way to find out would be to install a plugin like Admin Columns, which will allow you to add the “City” field to your Venues admin view (look for the Edit Columns button that appears after activating the plugin). That should help you quickly find which venue that city is coming from.

Let me know how that works for you!

Thanks,

Jennifer

 

[Jennifer]

Hi Amy,

No worries! Thanks for following those steps to test for conflicts.

To share your system info, you can follow the instructions in this post: https://theeventscalendar.com/knowledgebase/sharing-sys-info/. When you click on Events from the lefthand menu in your Dashboard, you should see a “Help” area. If you’re not seeing this, can you please send a screenshot of what you are seeing there?

Thanks!

Jennifer

[Author]

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