[Jennifer]

Hi Thomas,

For all links to be underlined on events pages, try adding this to your custom CSS area under Appearance > Customize (if you have one) or to your style.css file in your child theme:

#tribe-events-content a, .tribe-events-event-meta a {
text-decoration: underline;
}

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Levi,

Thanks for checking out our plugins!

Event Tickets Plus will technically add tickets to a recurring event series, but the tickets will be the same on every event in the series. So for example, if someone added a ticket for a June 1st class and a June 8th class to their cart, they would have one ticket with a quantity of two, not two separate tickets with two separate dates. The only way to get individual tickets with recurring events would be to create the events using the recurring events functionality, break each event from the series, and then add tickets to each individual event.

There are plans to add support for recurring tickets in the future, and work on this has actually already begun. Unfortunately I don’t have a timeline as to when this will be implemented though. I would recommend casting your vote for this feature in our Feature Ideas forum, which is what we use to gauge user interest in features and help plan future development efforts.

I’m sorry I don’t have better news for you, but please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Ramon,

Thanks for checking out our plugins!

This is indeed possible with Events Calendar Pro. You can add as many recurrence rules as you’d like (this screenshot shows the edit screen for the recurrence section of an event), which would allow you to get this specific schedule. Having the events “scattered” is no problem!

We do offer a full refund within 30 days if you’re not satisfied with the products, so feel free to test them out! Please let me know if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Daniel,

Glad to hear that helped! Since this thread has been marled “resolved”, I’ll go ahead and close it out, but please feel free to open a new one if you need any further assistance!

Thanks,

Jennifer

[Jennifer]

Hi Nafees,

We’d be happy to try to help you get back into your account! Please submit the form on our Contact page by selecting “Help accessing my account”, and we’ll be back in touch with you shortly. Please include the full license key there when you submit the form.

Thanks,

Jennifer

[Jennifer]

Hi Ennis,

Thanks for sharing the screenshot! Can you go under Plugins and double check that Community Events is activated? I’m not seeing it show up in your system information. The“Community Events: Submit Form” should show up in your menu right away once the plugin is activated. If not, you may try reinstalling it and see if that gets it to appear.

Let me know if that works!

Thanks,

Jennifer

[Jennifer]

Hi Lloyd,

I’m glad to hear that’s working for you!

I’ll go ahead and close this thread out since it’s been marked “resolved”, but please do open a new one if you need any further assistance.

Thanks!

Jennifer

[Jennifer]

Hi Shelley,

I’m so glad to hear this worked for you and that you are liking the plugins! That’s awesome that it’s going faster for you now too : )

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open a new one if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Thanks for following up with those screenshots and verifying that you are running the current versions!

One other thing to check would be that you are running the current version of WordPress (4.8). You can also try re-installing The Events Calendar and Events Calendar Pro following these instructions here for manually updating our plugins (it’s the same process): https://theeventscalendar.com/knowledgebase/manual-updates/.

I saw in some previous posts that updating WordPress or reinstalling the plugins worked for some other users that were running into this issue. If that doesn’t help, then we’ll want to proceed with determining the source of the issue.

Enabling WP_DEBUG and WP_DEBUG_DISPLAY will help us determine if there are any errors occurring by allowing them to be displayed directly on the page. This is usually disabled on live sites for security reasons, and you’ll want to disable it again after testing. You can also do this on a testing site (if you don’t have one already, you can use a plugin like WP Staging to create a quick copy of your live site that you can use for testing).

You can enable them by going into your wp-config.php file and looking for define( ‘WP_DEBUG’, false ); change this to define( ‘WP_DEBUG’, true );   WP_DEBUG_DISPLAY may already be enabled, but if you see define( ‘WP_DEBUG_DISPLAY’, false );  you can change it to define( ‘WP_DEBUG_DISPLAY’, true );

With these enabled, try again to add a recurring event, and see if any errors are displayed on the page after clicking on “monthly” (this is when the new options for recurring events should typically appear). At this point, you can also check your console for JavaScript errors (please see this page for instructions on how to do this – it depends on which browser you are using). If you haven’t already, I would also recommend checking to see if it works in another browser.

Testing for conflicts with your theme and other plugins is also going to help us figure out what’s going on here. Since this occurred after an update, it could be that the latest versions are conflicting with something else on your site. Again, you may want to do this in a testing environment. Instructions on how to do this can be found here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/, but it basically means switching back to a default WordPress theme (such as Twenty Seventeen) and deactivating all plugins besides The Events Calendar and The Events Calendar Pro, then reactivating the plugins one at a time to see if activating any of them causes the problem to occur again. If it does, there is likely a conflict with that plugin.

If you could share your system information with us, that would be very helpful as well! You can do so by following the instructions here: https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

I understand it can be frustrating having to follow all of these steps, but they are important in determining the source of the issue. Please let me know if you need help with any of them, and thanks for your patience as we work on getting this resolved!

[Jennifer]

Hi Chris,

Thanks for reaching out!

We are a bit limited on how much support we can provide for these types of conflicts, but I will have one of our developers take a look and see if we can recommend anything.

We typically only have support available during the week, so I’ll follow up with you on Monday and let you know what I find out.

Thanks,

Jennifer

[Jennifer]

Hi Adaniela,

Thanks for reaching out. I’m sorry you’re running into this issue!

It sounds like this is only happening on certain events? Could you give me a little bit more context about when this is happening (for example, only on recurring events)? To start off, I would recommend testing for conflicts with your theme and other plugins.

Can you please share your system info with me as well?

Thanks!

Jennifer

[Jennifer]

Hi Thomas,

Thanks for reaching out! I’m sorry you’re running into this issue, but it looks like we do have an internal ticket open for this bug.

Unfortunately I don’t have a fix date for you right now, but I am adding this thread to our internal ticket so that you will be notified when the fix is released.

Sorry for the inconvenience here! I’ll put this thread into “pending fix”, but if you have any questions, feel free to ask!

Thanks,

Jennifer

[Jennifer]

Hi Thomas,

I’m sorry you’re running into all of these issues, but I would like to help you get them fixed. I took a look at your events pages on your site, including the month view, and I don’t see anything right away that looks off. Can you elaborate on what is going wrong on the front end?

Regarding recurring events not being created, can you give me some more context here? What happens when you try to create a recurring event?

To start off, I would recommend testing for conflicts with your theme and other plugins, and with the recurring events issue, if you could enable WP_DEBUG, try to recreate the issue, and see if you get any errors, that would be helpful as well. If so, please copy and paste them in a private reply.

As far as response times, we typically respond within 24-48 hours during weekdays (per our forum guidelines), although it sometimes does take longer if we have an unusually high number of threads, but we try to respond sooner if possible. I wanted to make a note of this with the weekend starting tomorrow – we’ll be back Monday morning to continue working on this with you.

I understand you are frustrated, but I really would like to help you get this figured out!

Thanks,

Jennifer

[Jennifer]

Hi Carole,

Thanks for reaching out! I took a look at your site, and I see what you mean.

I did a quick test on my end with the previous version and the latest version and was not able to recreate the issue. Could you try testing for conflicts with your theme and plugins and let me know what you find? If you do not want to do this on your live site, I would recommend using a plugin like WP Staging that will let you make a quick copy of your live site, which you can use for testing.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Erin,

Thanks for reaching out! I’m sorry you’re running into this issue, but I’ll see what I can do to help. Just to make sure we’re on the same page, you are using the “Add HTML before event content” area under Events > Settings > Display to add this content, correct?

It does sound like a caching issue, and clearing the browser cache was a good step to take. Are you using any caching plugins on your site? If so, I would recommend clearing the cache there as well. I would also recommend taking a look at this article, which has some good information on how caching works with events in general.

Some web hosts do some caching on their end, so you may want to check with them and see what type of settings they have here.

Could you please share your system information with me as well?

Thanks!

Jennifer

[Author]

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