[Jennifer]

Hi Dan,

Glad to hear you got this figured out, and thanks for sharing your answer here!

Since this thread has been marked “resolved”, I’ll go ahead and close it our. Please feel free to open a  new one if you have any further questions!

Thanks,

Jennifer

[Jennifer]

Hi Cath,

Unfortunately the additional ticket fieldsets that come with Event Tickets Plus are currently not available on the front end community event form (without a customization). Sorry about the bad news! I mentioned before that you can use Additional Fields ( a Pro feature ) with Community Events, but unfortunately similar custom ticket fieldsets are not currently supported.

If this is a feature you’d like to see added in the future, I would recommend posting in our Feature Ideas forum. This is what we use to gauge user interest in new features and guide future development.

I wish I had a better answer for you here, but please let me know if I can help with anything else!

Thanks,

Jennifer

[Jennifer]

Hi Marco,

Thanks for reaching out! You could add something like this to your template:

$event_cats = get_the_terms($post->ID, 'tribe_events_cat');

foreach ($event_cats as $category) {
echo '

' . $category->name . '

';
echo '

' . $category->description . '

';
}

I included the category name in case you would like to display that as well, otherwise you can just delete that line (along with the

tags – or replace them with your own markup). But this will display all of the category descriptions for an event.

If you haven’t already, I would recommend taking a look at our themer’s guide, which has some great tips on customizing our plugins.

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Pau, 

Sorry about that, I just realized that post was the same one you linked to. 

Can you check in your Divi theme settings to see if increasing the posts per page there has any effect? I am wondering if this is overriding what you set in our plugin – I know you said before that increasing the posts per page under Events > Settings > General wasn’t working for you (although I would recommend giving this another try as well, since new versions have been released since then). 

Let me know if that works!

Thanks,

Jennifer

[Jennifer]

Hi Marsha,

No problem!

The link can be found on line 107:

" class="tribe-events-read-more" rel="bookmark"> »

So, to add the ID, you could do something like:

" class="tribe-events-read-more" rel="bookmark"> »

This will add it for all devices. To get it for only certain devices, you could target the “tribe-events-read-more” class with JS to conditionally append “#tribe-events-content” to the end of the URL.

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Phillipp,

I’m glad that worked for you! To exclude the community events page, you can add ! tribe_is_community_edit_event_page() to the conditions where you want to exclude it. For example:


//Before content (all views except single)
if( ! is_single() && ! tribe_is_community_edit_event_page() ) {
echo 'Your content here';
}

//After content (all views except single)
if( ! is_single() && ! tribe_is_community_edit_event_page() ) {
echo ‘Your content here’;
}

You can remove that button and top navigation by adding the following CSS to the Additional CSS area under Appearance > Customize (if you have one),  or to the style.css file of your child theme:

.my-events-header .tribe-button, #tribe-events-header .tribe-events-sub-nav {
display: none !important;
}

Let me know if that works!

Thanks,

Jennifer

[Jennifer]

Hi Russell,

I checked with the team, and while we currently have internal tickets open to improve our queries, there unfortunately isn’t anything else we can recommend at the moment in the way of changing the queries. However, if you take a look at our list of recommended developers, Don Grover is great with performance customizations, so he may be able to help you out!

I’m sorry I don’t have a better answer for you here, but please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Cesar,

Thanks for sharing those screenshots.

Unfortunately, custom ticket fieldsets are not available out of the box with Community Tickets. Sorry for the bad news! It would be possible with a bit of customization. We are not currently able to do customizations, but our themer’s guide has some great info to get you started if you’d like to give it a shot!

Regarding the back end, it looks like you were able to find where to add the custom fields? If you are still looking for them on the event edit form, make sure that the Request information for each attendee during registration option is checked – then the fields will appear.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Erica,

Thanks for checking out our plugins!

It sounds like the Ultimate Bundle will work best for you here…it includes everything you mentioned, besides Image Widget Plus. As far as reservations, you can take free reservations with Event Tickets, which is free itself (and is also required to run Event Tickets Plus).

To add Image Widget Plus to the bundle, can you please contact us using the form on our contact page and selecting “Help accessing my account”? We can get you taken care of from there.

For your users to export events, we do have buttons on events by default that will allow them to export to Google calendars and iCal (see screenshot), and an export button on the main events calendar (see screenshot).

Please let me know if you have any other questions, and we’ll keep an eye out for your email regarding the bundle!

Thanks,

Jennifer

[Jennifer]

Hi Cesar,

Thanks for reaching out!

To add fields for collecting attendee information, look under the Tickets section on the event edit screen, edit (or create) the ticket, and select the Request information for each attendee during registration option. As soon as you do this, the fields will appear as shown in the knowledge article (see screenshot).

The ticket fieldsets can be found under Events > Ticket Fieldsets (see screenshot).

If this isn’t the case can you verify that you have Event Tickets Plus activated under the Plugins section? If they’re still not showing up with the plugin activated, the next step would be to test for conflicts with your theme and other plugins. Also, please send me a screenshot of what you are seeing where the additional fields and ticket fieldset options are supposed to be.

Thanks!

Jennifer

[Jennifer]

Hi Bertha,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it resolved! We do have email support for account-related issues, but all technical support is done here in the forums. Sorry for the confusion there!

There was an issue with the previous version that we just released a fix for – I see you are running Event Tickets 4.5.1, which is the most current version. Can you try installing Event Tickets Plus again, making sure to install version 4.5.1? We have some instructions on manually installing the plugin if needed.

Let me know if that works for you, and I apologize again for the issues here!

Thanks,

Jennifer

[Jennifer]

Hi Luc,

Thanks for checking out our plugins!

Yes, you can make the attendee list visible on the event. When you set up the tickets for each event, you have the option to make the list public, and users have the option to opt out of being displayed publicly when they get their tickets (although there are ways to remove this option if you would like).

Does that answer your question? Please let me know if I can help with anything else!

Thanks,

Jennifer

[Jennifer]

Hi Sergei,

Thanks for checking out our plugins!

Absolutely! If Eventbrite Tickets doesn’t work for you, please let us know, and we will be happy to switch the license over to Event Tickets Plus for you. Our refund policy does entitle you to a full refund within 30 days of purchase, so feel free to do a test run! If neither one is working for you, just request the refund within 30 days of the initial purchase, and we’ll process the refund.

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Daniel,

Thanks for reaching out! I’m sorry to hear you’re running into this issue.

Is this happening only with tickets, or with other products as well? I would recommend creating a non-ticket test product in WooCommerce to see if you are able to add it to your cart. To help determine the source of the issue, can you also try testing for conflicts with your theme and other plugins?

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Oliver,

I’m sorry for the delayed response! We generally respond within 24-48 hours (during the week) as per our forum guidelines, although we always try to respond sooner when possible! Nevertheless, I’m glad to hear you got this resolved!

As you mentioned, we are not able to solve all theme/plugin conflicts (as we only have control over our own plugins), but we do try to help out when possible – at least in helping you determine the source of the issue and providing recommendations when we can.

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open a new one if you have any further questions!

Thanks,

Jennifer

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