WordPress website crashed when Event Tickets Plus plugin was activated.

[Bertha`]

I purchased the Events Ticket Plus upgrade for my Events Calendar plugin. Upon installation, it completely crashed my site. Please contact me so that this issue can be fixed, or I can get an immediate refund. I emailed tech support and they told me to post my issue on the forum.

[Jennifer]

Hi Bertha,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it resolved! We do have email support for account-related issues, but all technical support is done here in the forums. Sorry for the confusion there!

There was an issue with the previous version that we just released a fix for – I see you are running Event Tickets 4.5.1, which is the most current version. Can you try installing Event Tickets Plus again, making sure to install version 4.5.1? We have some instructions on manually installing the plugin if needed.

Let me know if that works for you, and I apologize again for the issues here!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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