[Jennifer]

Hello,

Thanks for reaching out! You can edit the email template by following these instructions. The template can be found at wp-content/plugins/event-tickets/src/views/tickets/email.php. You’ll need to first copy the original template into your child theme, and then you can edit your copy (this will then override the original).

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Kyle,

I’m sorry for the delayed response here, but I’m glad to hear that you were able to get this figured out. I’ll go ahead and close out this thread, but if you need help with anything else, please feel free to open up a new thread!

[Jennifer]

Hello,

Thanks for reaching out!

When users purchase tickets, two emails go out: 1 from our plugin with the actual tickets, and the order confirmation email from WooCommerce. It sounds like you’re wanting to edit the WooCommerce email? If so, I would recommend taking a look at this free extension, which I believe will accomplish what you’re looking for.

Please let me know if this works for you or if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi David,

Thanks for checking out our plugins!

Unfortunately there is not currently any subscription functionality built into Community Events or Community Tickets, but you can set up fees on tickets that users create with Community Tickets. However, we are planning on adding support for event submission fees in the future. I don’t have a timeline at the moment as to when this will be implemented, but I would recommend casting your vote on the feature request for this so that you can stay up to date as we make progress on this new feature.

For the time being, you may be able to get close to this functionality by using a third party plugin (such as Memberpress) to handle the membership/subscription aspect, as Community Events allows you to require users to be logged in to submit events. Charging different amounts for different event submission capabilities would currently require a customization.

I’m sorry I don’t have a better answer for you at the moment, but please let me know if you have any other questions! We do offer full refunds within 30 days of purchase, so if you’d like to test out any of our premium plugins, feel free to do so.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out our plugins!

There is not an option in Pro to move certain categories to the bottom of the list, but you could potentially do this with a customization. If you’d like to give this a shot, our themer’s guide is the place to start. If more options for ordering events is something you’d like to see added in the future, please let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

We do offer full refunds within 30 days of purchase, so if you’d like to test it out and see if you can get it ordered the way you’d like, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Robert,

I’m so glad that fixed it for you, and I’m sorry it wasn’t clear from the product page! If you haven’t done so already, I would recommend taking a look at the following articles, which have some information that should be helpful in getting up and running with Event Tickets Plus:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

Moving Tickets

I hope that helps! If you run into any other issues or need assistance with getting set up, please don’t hesitate to open up a new thread.

Thanks,

Jennifer

[Jennifer]

Hi Steven, I just took another look at your site, and the links appear to be working correctly now. Were you able to get this resolved? I also tested out the shortcode on my end but was still not able to recreate the issue. If you still need any assistance with this, please let me know!

Thanks,

Jennifer

[Jennifer]

Thanks for sending the link! I took a look at your site, and I am seeing the country listed in both list and map view (see screenshot). Could you please clarify what you’re referring to? If you would like to change how the country is displayed or add something else in, our themer’s guide has instructions on editing the templates for each of the views.

If you can provide some more details on what you are looking to change/add, I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Perfect! I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any further questions1

[Jennifer]

Hi Frankie,

I’m sorry for the confusion on which plugin does what…I know it can get complicated since we have several of them!

Thanks for sending a link to your site! I took a look and tested out the search issue you mentioned, but it appears to be working correctly on my end. Could you please clarify what is going wrong with the search? Did you test it out with Events Calendar Pro and run into a conflict? Please let me know if there is anything else I can do to help!

Thanks,

Jennifer

[Jennifer]

Hi Rob,

Thanks for sending the page! Try adding this to the custom CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

.tribe-events-grid .type-tribe_events h3.entry-title {
padding: initial;
}

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hola Eudald,

Lo siento que tiene este problema! Para empezar, por favor siga estas instrucciones para verificar que no hay conflictos con su tema o otros plugins. Si no quiere hacer esto in su sitio en vivo, puede usar WP Staging (gratis) para crear una copia de su sitio.

Me puede mandar su información de su sistema por favor, y también un link al evento con este problema?

Gracias,

Jennifer

[Jennifer]

Hi Frankie,

Recurring events are actually a feature of Events Calendar Pro, so you won’t see that option unless  you have that plugin enabled. I see you have a license for it – can you go under the Plugins section of your Dashboard and verify that it is activated? Once it’s activated, you should see a “Schedule multiple events” button on your event edit page (see screenshot). After you click that, options will appear to set recurrence rules.

If you’re not seeing the button or options after verifying that Pro is active, could you please share your system info with me and send me a screenshot of what you do see where the button should be?

Thanks,

Jennifer

[Jennifer]

Hi Josip!

Unfortunately we do not currently have such a test site, but you can see a live demo of our plugins over on wpshindig.com. A quick solution would also be to use something like the free WP Staging plugin, which will let you create a quick copy of your live site that you can use for testing. For a true staging environment however, I would recommend checking with your hosting provider to see what options they offer in this area.

I’m sorry I don’t have a better answer for you here, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Brad,

Thanks for reaching out!

You can remove the featured image in the the single event page by editing the template found at wp-content/plugins/the-events/calendar/src/views/single-event.php. You’ll want to copy it into your child theme for editing (by following these instructions), and then you can remove/comment out the following line in your copy:

<?php echo tribe_event_featured_image( $event_id, 'full', false ); ?>

Let me know how that works!

Thanks,

Jennifer

[Author]

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