[Jennifer]

This reply is private.

[Jennifer]

Awesome, I’m glad to hear that it’s working now!

I’ll go ahead and close this out, but if you run into any other issues, please feel free to open up a new thread!

[Jennifer]

Hi Maurilio,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Just to make sure I understand correctly, you are able to add tickets to an event from the backend, but they do not show up on the front end? Can you please send me a link to an event where this is happening (on the front end) as well as a screenshot of the ticket settings (with the “Advanced” section expanded) for that event on the backend?

Thanks,

Jennifer

[Jennifer]

Hi Chris,

Thanks for checking out Event Tickets Plus!

You can indeed use Event Tickets and Event Tickets Plus without The Events Calendar. You can choose the post types that you want to add tickets to within the settings.

Attendees can purchase several tickets at once, and Event Tickets Plus does include a feature to allow you to collect additional info from attendees at the time of purchase, which they can edit later. There is a known issue with this functionality in the current version, but we are working on getting this resolved as soon as possible. I’ve linked this thread to our internal ticket for this, so as soon as we have an update, we’ll let you know here.

Exporting attendees, along with the additional fields, is also possible. We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Ticket information is stored within your database, so as long as you are using the same database, your existing data will remain intact. Anytime you’re making changes like this, you always want to make a full backup of your database, just to be on the extra-safe side!

Once you get your new domain set up, you can move your license to the new domain by following these instructions.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

There is not an out-of-the-box way to do this, but it could be done with a customization. Our themer’s guide is the place to start if you’d like to give it a shot! The template can be found at wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/description.php.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Could you please also go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

[Jennifer]

Hi Danny,

I’m sorry that you aren’t able to import, but I’ll be happy to help you figure out what’s going on.

Can you try deleting your key under Events > Settings > Licenses and deregistering your site (instructions here), then adding the key back on your site?

If this does not make a difference, then the next step would be to check that The Events Calendar and Events Calendar Pro are up to date. The current versions are 4.6.12 and 4.4.24 respectively. If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Finally, I can issue you a new key if needed, so please let me know if this works for you!

Thanks,

Jennifer

[Jennifer]

No problem – please don’t hesitate to reach out if there’s anything that I can help you with!

[Jennifer]

Hi Josip,

I’m glad that you were able to get the tickets working!

It sounds like you may have changed the default checkout pages under WooCommerce > Settings > Checkout? If so, I would recommend taking a look at this article – you may need to make some additional adjustments if you made changes to these settings. If you can send me a screenshot of your settings on that tab, I’ll be happy to take a look and see what I can recommend.

I tried to take a look at your event submission page but was not able to as it is password-protected. If adjusting the settings does not make a difference, could you open this up temporarily so that I can test it out on my end?

Thanks,

Jennifer

 

[Jennifer]

Hello,

Thanks for sending the link! That post was from 2014, so I’m afraid that code’s a bit outdated by now. Code snippets like this that we provide in the forums are customizations, and even though they are outside the scope outlined in our forum guidelines, we do try to help whenever possible.

Going with the template override, try replacing the code in your copy of the /month/single-event.php file with the following:

ID ); ?>

" class="url">

Note that you’ll want to save this version as [your-theme]/tribe-events/month/single-event.php (see our themer’s guide for additional instructions) instead of making the changes directly in the plugin files.

Please let me know if this works for you!

Thanks,

Jennifer

[Jennifer]

Hi Kim,

Thanks for following up…I am not aware of any current issues with WordPress 4.9.4. To reinstall, you would need to first deactivate and delete the existing plugin.

Can you give that a try and let me know how it goes? If reinstalling the current version (4.6.11.1) doesn’t get rid of the message, can you please share your system info with me?

Thanks,

Jennifer

 

[Jennifer]

Hi Abigail,

Thanks for reaching out!

Event Tickets Plus does use WooCommerce to handle the checkout process and payment processing for tickets, which are essentially WooCommerce simple products. You typically can use third-party extensions like the one you’ve purchased to add additional features to ticket purchasing. However, plugins like this will not automatically integrate with the default ticket form that appears on events. You may want to try using the full WooCommerce product page to sell tickets instead (see this article for more info on this).

Regarding the attendees export, adding this information to the attendees export would require a customization. Our themer’s guide and functions list are a good place to start if you’d like to give this a shot! We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Please let me know if this works for you and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Harry,

I’m sorry for the delay here – we actually have a tribe_get_custom_fields function, and you can add the additional fields to the template via a customization. Our themer’s guide has instructions on overriding template files.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Unfortunately we do not have a similar shortcode for categories and tags, but you could display them with some custom code. The get_terms function will pull the terms for a taxonomy – event tags are the standard post tags, and event categories are of the “tribe_events_cat” custom taxonomy.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

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