Help Desk

Event Aggregator – It will not import

  • Posts: 4 Topics: 4
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    I can not select facebook to import when trying to do a new import using Event Aggregator and I just paid $188
    to upgrade thinking this will the problem.

    Posts: 4 Topics: 4
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    It is saying BAD license when trying to connect Facebook

    Posts: 3976
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    Hi Danny,

    I’m sorry that you aren’t able to import, but I’ll be happy to help you figure out what’s going on.

    Can you try deleting your key under Events > Settings > Licenses and deregistering your site (instructions here), then adding the key back on your site?

    If this does not make a difference, then the next step would be to check that The Events Calendar and Events Calendar Pro are up to date. The current versions are 4.6.12 and 4.4.24 respectively. If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

    Finally, I can issue you a new key if needed, so please let me know if this works for you!

    Thanks,

    Jennifer

    Posts: 3976
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    Could you please also go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

    If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

    Posts: 4 Topics: 4
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    It is working now however I upgraded the site to The Events Calendar PRO View version 4.4.24 details.

    And I had to roll back my site 24 hours as it crashed and would not load wp-admin

    Please let me know when you have a new realease as there seems to be a problem

    Anyways it is all working now just do not have the The Events Calendar PRO installed

    Best Regards

    Danny de Hek
    Managing Director

    New Zealand’s Information Network – http://www.newzealandnz.co.nz

    CAUTION: This message has been composed by a dyslexic person using voice recognition, over bluetooth, with predictive texting enabled. So, who knows if it is 100% accurate. If in doubt phone me on 021 961 652

    Important Please include all previous correspondence in your replies

    Posts: 3976
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    Hi Danny,

    I’m sorry that you’re running into this issue with Pro – we have had some other users reporting similar issues, and we are currently looking into this. I’ve linked this thread to our internal ticket, so as soon as we have an update, we’ll let you know here.

    In the meantime, you can roll back to the previous version of Pro. We have instructions here on this (they are the same for updating and rolling back). I’m sorry for the inconvenience, but thank you for your patience as we work on getting this resolved!

    Please let me know if you have any questions.

    Thanks,

    Jennifer

    Posts: 6521 Topics: 10
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    Hello,

    Reaching out to let you know we released a hotfix for Events Calendar PRO that addresses the performance issues in the admin area. We are sorry about the issues caused and appreciate the patience while we worked a fix out.

    Please update Events Caledar PRO to version 4.4.24.2 and let us know if the fix works for your site.

    Release blog post → https://theeventscalendar.com/announcing-events-calendar-pro-4-4-24-2/

    Best,
    Nico

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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