[Jaime Marchwinski]

Hi Tyler,

Thanks for providing all of that information.

Can you see if things work if you deactivate the Eventbrite Additional Options extension?

Also, does it work for you if you manually enter the Eventbrite Event ID?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Cory,

Thanks so much for reaching out and for your interest in our products!

With Events Calendar PRO, you can schedule multiple events within a series so that each event will have a different start and end time, like this:

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mary,

Thanks so much for reaching out!

In other words, when you install and activate the extension, are you seeing the options under Events Settings < Display?

Does it appear if you switch to a default WordPress theme, like ‘Twentyseventeen’?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brad,

Thanks for providing me with that information.

I was able to import the events from the URL that you provided without issue.  It could be that since you have so many events to import, that it takes a long time or gets stuck in the process.

Does it work if you select a few events at a time to import?

If not, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Danielle,

Thanks so much for reaching out!

I believe this is related to a known issue that we have, currently listed on our Known Issues page.

There is a Daylight Savings Time glitch when using Series Engine.

To work around this, deactivate Series Engine until the recurring event is created. Note: deactivating the plugin will not influence already existing events. To fix existing events deactivate Series Engine and re-save the recurring event, check if the timings are correct on the front-end, then re-activate the plugin.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sofie,

Thanks so much for reaching out and for your interest in our products!

With Events Calendar PRO, you can create recurring events with a variety of custom recurrence rules and customizations.

Unfortunately, these events can only be created from the backend of your site, and not by email.

We do have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Also, feel free to check out our demo site here.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Douglas,

Thanks so much for reaching out!

That is definitely some strange behavior that you are describing.  As a first step, can you tell me what you have set for Create recurring events in advance for under Events Settings < General.  This setting will dictate how far in advance your recurring events are being created and may affect what you see on the front end of your site.

Can you also take a screenshot of what one of your events where you are seeing this issue looks like on the backend, so that I can try to replicate the behavior that you are seeing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Boris,

Thanks so much for reaching out!

Unfortunately, there is not a way to go about doing that without some customization on your part.

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

Can you take a look at one of those events on the backend, and see if there is an Sale End Date there?  If there is not one, that may be why you are seeing tickets to past events appear.

Let me know what you find!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

Thanks so much for reaching out!

Would you mind taking a screenshot of the full recurrence rule, including the dates where the event does occur, so that I can try to replicate things on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dave,

Thanks so much for reaching out!

One thing you can try is to use a shortcode for the WooCommerce product that is associated with the ticket.  This way, the ticket will show on your event page, as well as on your conference page.

Here are the shortcodes included with WooCommerce:

https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-8

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, thanks for the update!  Let me know how it goes!

[Jaime Marchwinski]

Okay, great.  Let me know how that goes and if you have any other questions along the way!

[Jaime Marchwinski]

Hi Josh,

Thanks for providing me with that information.  I have tested this out and I’m not able to replicate the scenario that you are describing, as emails come in without the added CSS for me when this extension is enabled.

Do you see this occur on your WooCommerce order pages as well, or only on emails?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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