Events Ticket Plus extension adding CSS to Woo emails

[Josh Kern]

The attendee info extension for Events Ticket Plus is adding CSS to WooCommerce emails. Please see attached screenshot. How can I fix this?

Add Event and Attendee Information to WooCommerce Order Details
https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

[Jaime Marchwinski]

Hi Josh,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Josh Kern]

This reply is private.

[Jaime Marchwinski]

Hi Josh,

Thanks for providing me with that information.  I have tested this out and I’m not able to replicate the scenario that you are describing, as emails come in without the added CSS for me when this extension is enabled.

Do you see this occur on your WooCommerce order pages as well, or only on emails?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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