[Jaime Marchwinski]

Hi Brad,

Thanks so much for reaching out!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aleisha,

So in other words, things worked as expected when you had the theme disabled, is that correct?

If so, this would indicate that there is a theme conflict there.

 

We do have an extension that can assist with compatibility with the Divi theme.

https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

Give it a try and let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for providing me with that information.  With the extension activated, do you see the options appear on the backend, under Events Settings < Imports, like this:

If not, were you able to enable debugging?  Let me know the results that you found!

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Deborah,

Okay, I understand.  Unfortunately, I don’t have a shortcode that can display your events horizontally.

You might be able to accomplish this via custom coding, for which I’ll point you to our Themer’s Guide.  You may be able to play around with the CSS for this widget in order to get the results that you are looking for.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

In relation to the Upcoming Events widget, can you share a link to the page where you have this on your site, so that I can take a look and see if things are working as expected?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tanya,

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Deborah,

Thanks so much for reaching out!

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

With Event Tickets Plus, you could try  to create a separate, members-only calendar, so that it is a completely private calendar for certain users:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

One other option would be to try to integrate a third-party plugin, like Members, to create custom capabilities for users.

This article may also be of use to in that situation:

https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Justin,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You’ll want to use the code for the date picker in the month view and copy that into a copy of the Map View template into your theme.

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Randy,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

To safely modify the ticket email I would recommend you to make a copy of event-tickets/src/views/tickets/email.php and place that copy in [your-theme]/tribe-events/tickets/email.php

Open the file you just copied to your theme’s directory and modify lines you want.

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Josh,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jessica,

Thanks so much for reaching out!

You can downgrade your plugin versions from the zips on your Downloads page, using the Manual Updates process:

https://theeventscalendar.com/knowledgebase/manual-updates/

This way you can access your site again.  After doing so, you can try updating your plugins with a bare plugin install (WordPress default theme and no other plugins activated), in case a conflict is present.

If you are able to update that way, you can activate plugins one at a time to find the conflict.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

Thanks so much for reaching out!

I was able to import your event using the Event ID (46202693500).  Can you try again and see if that works for you?

Also, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Can you take a screenshot of what you see there, with that extension activated?

I just checked on my test site, and the extension seems to be working as expected.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Can you please also enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aleisha,

If you add your theme back to your site, are things working properly now?  I’m just wondering if this provided a reset to your links in some way.

If not, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tanya,

I’m glad to hear that you were at least able to find the root of the issue.  Unfortunately I don’t have any additional suggestions of how to resolve this theme conflict.

Let me know how it goes with the Avada team!

 

Thanks,

Jaime

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