[Jaime Marchwinski]

Hi Frans,

I’m sorry that we do not have the features that you are looking for out of the box.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Frans,

Users can add an image to their events through the image meta box, which I am seeing you have from your screenshot.

Although they cannot add images from the event description box, they are able to add an image to their submission through the image box instead.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Frans,

If you uncheck the Use visual editor option under Events Settings < Community, the tabs will be removed.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to find a solution that worked for you!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Donnie,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out again!

You can head over to your ticket on your Edit Event page and increase the capacity in order to account for the cancelled order.  You can also delete the attendees in the Attendees Tab.

Here is some more information on how to handle refunds and cancelled orders:

https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked the above answer as Correct, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Mary,

I responded to your reply two days ago, perhaps you missed my response.

Here it is again:

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

However, the short version of the story is that Facebook imports are currently not working.  Do you import from any other sources that I can assist you with?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kevin,

Thanks so much for reaching out!

Do you see the same issue if you switch to a default WordPress theme, like ‘Twentyseventeen’?

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jessica,

Thanks so much for reaching out!

You can change the wording of each of those buttons using the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

You can remove the number of tickets available using the following CSS snippet added to your WordPress Customizer or theme’s stylesheet:

.tribe-events-tickets .tribe-tickets-remaining {
display:none;
}

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad that things are working, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Arne,

Courtney is away for a bit, so I’m going to jump in here and help out.

Thanks for sending in those screenshots.  I see that there was an error message at the top of your first screenshot, which is indicating that you are having an issue connecting to the Event Aggregator Server.

Can you also take a screenshot of what you see under your Event Aggregator Status under Events Settings < Help?

Have you always had issues with connecting to the server or did this start recently?  Our server was briefly down yesterday, are you still seeing this message?

If so, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Belinda,

You can try adding in the image to the ticket header, so that it appears on the email.  You can go to your Edit Event page and then scroll down to your ticket.  From there, click on Settings and upload an image.  Save the ticket and  update the page.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tanya,

Thanks for providing me with that information.  Are you able to view the attendee data on the Attendees Tab, or does it not show up anywhere?

Can you take a screenshot of the ticket on the backend where you are having this issue?  So far, I have not been able to replicate the scenario that you are describing.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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