Reset available tickets count after order cancelation

[salilou]

Hi,
I have an urgent request:
My customer wants to reset the available tickets count after an order cancelation.
He has deleted the order in WooCommerce but the count on the frontend shows the old/wrong value.
How to do this?
Thanks and Greets,
Hannes

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out again!

You can head over to your ticket on your Edit Event page and increase the capacity in order to account for the cancelled order.  You can also delete the attendees in the Attendees Tab.

Here is some more information on how to handle refunds and cancelled orders:

https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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