[Jaime Marchwinski]

Hi Tyler,

Glad we were able to find the root of the issue.  We do have a bug ticket logged for this issue, so I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Karen,

Thanks for providing me with the full event setup.  I was able to test this fully and I believe that it is working as expected.  What I see on my test site is that for the months that are excluded, only July does not show up, because the exclusion is for the 14th of the month.  I do see June and August show up, but that is expected, since neither of those dates fall on the 14th of the month.

Are you seeing the same results?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Henning,

You can add this to your theme’s functions.php file.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Terrence,

I’m sorry to hear that you are still experiencing this issue.

The tool I was referring to was the one I had linked to previously.  Here it is again:

https://theeventscalendar.com/extensions/recurring-event-cleanup-tool/

The events may be duplicating since changing the setting because they were set up that way before the setting change was made.  Can you try deleting the import and starting over?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

I apologize if I wasn’t clear.  Can you take a screenshot of what the event looks like on the Edit Event page, like this:

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dana,

Thanks for your response.  I am not able to replicate this issue on my own test site, using the most recent versions of our plugins and WooCommerce, and Twentyseventeen theme.

Can you try updating the plugins again and see if the functionality returns?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

I’m glad to hear that at least one of the options is working for you.  I cannot replicate the other issue that you are experiencing.

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Neil,

I’m sorry to hear that you are disappointed with the way that things are set up.

You can still create a 10-day event with exclusions if you use a recurrence rule, as I had previously mentioned.  You can sell the ticket on the first day, and try hide the tickets for each subsequent day on the front-end.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear that things are up and running, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Thanks so much for reaching out!

You can find more information about the Post Meta Data that we reference in the following Knowledgebase article:

https://theeventscalendar.com/knowledgebase/wordpress-post-meta-data/

You can also read about Yoast Titles and Meta data in the following article that I found on their website:

https://kb.yoast.com/kb/yoast-wordpress-seo-titles-metas-template-variables/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Neil,

Thanks so much for reaching out!

With Events Calendar PRO, the best way to achieve this would be to use the first day of the event as the Start Date and then schedule multiple events for each following day.

From there, you can opt to exclude the weekend dates that are not included.

In general, recurring events are not supported by Event Tickets, which may be why you are seeing an issue there.

We’d love for you to vote on this idea in our feature request, as we do take customer feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

If you have any further questions on this issue, please post in our premium forums with your license or post over on WordPress.org for any The Events Calendar related questions.

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Henning,

Thanks so much for reaching out!

You can try using the following snippet to change the wording there:

add_filter( 'tribe_get_cost', function( $cost ) {
return str_replace( 'Free - ', '', $cost );
} );

Let me know if that helps!

Thanks,
Jaime

[Jaime Marchwinski]

Hi Daniel,

Thanks so much for reaching out again!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

You can try to make the category private using the snippet provided in the following forum thread:

https://theeventscalendar.com/support/forums/topic/make-a-specific-calendarcatagory-private/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dana,

Thanks so much for reaching out!

I was able to add a ticket on the event page and it was successfully added to the cart.  Are you still experiencing this issue?

If so, can you confirm that this still occurs with a WordPress default theme enabled, like ‘Twentyseventeen’?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Douglas,

Thanks for providing me with that information.

I am not able to replicate this issue, as the events were created as expected on my end.

In that case, can you try disabling your cache system and see if the events create properly that way?

If not, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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