Tickets: Cannot add a ticket – flashes from number to 0; Ticket Sales not proces

[msiadmin2018]

I am having two issues – Note that the payment platform and ticket counts were working until at least early this week.

1) Presented first – Ticket sales stuck at ‘Payment Processing’ only noted as of 5/22/2018. Have not found source of error – unsure how to proceed with testing.

2) Before I can test for this, I will need to resolve the inability to actually change the number in the ticket field. I did update my plugins in an attempt to fix issue #1, which I believe led to this issue. At this time, if you refer to the attached GIF, you can see that the change in amount is being instantly removed and I am unable to add a ticket to purchase. No errors are showing in the console. I’ve done a health check with my plugins and cannot find a cause for the issue.

Using Health Check, I’ve stripped down all active plugins to be the essentials to running Event Plus and used the the Twenty Seventeen theme, with the same results being produced.

Wordpress Version 4.9.5

Active theme
Name TheGem Child
Version 1.0
Author Codex Themes.
Author website http://codex-themes.com/thegem/
Parent theme TheGem
Supported theme features post-thumbnails, automatic-feed-links, woocommerce, title-tag, menus, html5, post-formats, featured-content, widgets, editor-style

Must Use Plugins (2)
Health Check Disable Plugins Version 1.3
System Plugin Version 3.7.4

Active Plugins:
Archived Post Status Version 0.3.7 by Frankie Jarrett
Contact Form 7 Version 5.0.1 by Takayuki Miyoshi
Contact Form 7 MailChimp Extension Version 0.4.50 by Renzo Johnson
Duplicate Post Version 3.2.2 by Enrico Battocchi
Dynamic Pricing and Discounts for WooCommerce Basic Version Version 3.3.9 by xadapter
Easy Forms for MailChimp Version 6.3.30 by YIKES, Inc.
Event Tickets Version 4.7.2 by Modern Tribe, Inc.
Event Tickets Plus Version 4.7.2 by Modern Tribe, Inc.
Google Analytics Dashboard for WP (GADWP) Version 5.3.2 by Alin Marcu
Health Check Version 1.0.1 by The WordPress.org community
LayerSlider WP Version 6.7.1 by Kreatura Media
MailChimp for WordPress Version 4.2.1 by ibericode
Mega Addons For Visual Composer Version 2.2 by Nasir
Popup Maker Version 1.7.15 by WP Popup Maker
Safe SVG Version 1.6.1 by Daryll Doyle
Search Engine Visibility Version 0.5 by GoDaddy
Slider Revolution Version 5.4.6.3.1 by ThemePunch
Super Socializer Version 7.11.11 by Team Heateor
The Events Calendar Version 4.6.16 by Modern Tribe, Inc.
TheGem Import Version 3.0.6 by Codex Themes
TheGem Theme Elements Version 3.2.1 by Codex Themes
Typeform Version 0.7.5 by Typeform
UpdraftPlus – Backup/Restore Version 1.14.5 by UpdraftPlus.Com, DavidAnderson
WooCommerce Version 3.3.5 by Automattic
WooCommerce MailChimp Version 2.1.12 by Saint Systems
WooCommerce PayPal Express Checkout Gateway Version 1.5.4 by WooCommerce
WooCommerce PDF Invoices & Packing Slips Version 2.1.9 by Ewout Fernhout
Wordpress Page Widgets Version 3.5 by CodeAndMore
WPBakery Page Builder Version 5.4.7 by Michael M – WPBakery.com
Yoast SEO Version 7.3 by Team Yoast

[Jaime Marchwinski]

Hi Dana,

Thanks so much for reaching out!

I was able to add a ticket on the event page and it was successfully added to the cart.  Are you still experiencing this issue?

If so, can you confirm that this still occurs with a WordPress default theme enabled, like ‘Twentyseventeen’?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[msiadmin2018]

Hi Jaime,
Both fortunately (for the siteis live),  and unfortunately for the sake of testing,  I was able to roll back the updates I made to the plugins and the functionality returned to normal. I don’t have a great way of reproducing the plugin setup that I had. However, I can tell you that with ONLY the Woocommerce plug in active and the 3 plugins: the Event Calendar, Event Tickets, and Event Tickets Plus – of the most current versions – the issue was created and existed on both my theme (theGEM) and on Twenty-Seventeen. 
I believe the conflict was happening with the new versions of the plugins. It does not seem to be happening with the older versions I’ve reverted to. 
I’m messaging this from my phone, so I will send you the versions I am now running to clarify the difference. 

[Jaime Marchwinski]

Hi Dana,

Thanks for your response.  I am not able to replicate this issue on my own test site, using the most recent versions of our plugins and WooCommerce, and Twentyseventeen theme.

Can you try updating the plugins again and see if the functionality returns?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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