[Jaime Marchwinski]

Hi Susan,

Thanks so much for reaching out again!

Are you only seeing this issue with PayPal? And do you have other payment gateways besides PayPal, so that you can test if the issue stems from PayPal?

Are you using any customizations on your site that may interfere with this system?  For example, are you using an autocomplete snippet or something along those lines?

Another strange thing in the order is that it reduced the stock for the ticket twice, which also indicates that there might be some conflict with the orders process.

The order status is all managed by WooCommerce, while Event Tickets Plus “listens” to that and generates the attendees depending on this settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/. One thing you could try is changing those settings to only generate the attendee records when the order is Completed and see if any changes.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Barry,

Thanks so much for reaching out!

You can apply for the refund using the form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

After which, you can go ahead and purchase the Event Tickets Plus renewal right away.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Frank,

Thanks so much for reaching out and for your interest in our products!

1. Modify the RSVP process?

The RSVP process is generally the same as the process with Event Tickets.  If you could be more specific about the way you’d like the process to be different, I may be able to provide some more specific information.

2. Modify the RSVP Form?

Yes, you can modify the RSVP form, add attendee information, and add other custom fields.

3. Can they register with their facebook account?

Unfortunately, we don’t have this feature available.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

4. display registered users names on the front end of Event?

Yes, you can display Attendees on the front end of your site.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ricardo,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, is there something that you changed that may have triggered the change in appearance (ie new theme, update of some kind)?

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if you have any questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

In any case, you can add a category to your CSV file for each of the events you are importing, as in this example CSV:

test-data-events-2018

Also, this post from WordPress might be able to give you some more information on the difference between categories and tags:

https://en.support.wordpress.com/posts/categories-vs-tags/

Although we do not have a trial for Event Aggregator, we do have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Unfortunately, I don’t have an ETA for when this feature will be available.  Please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ben,

We don’t typically delete threads entirely, as they may contain information that could be helpful to other users and they are sometimes helpful to refer back to.  If you’d like to make those threads private, I can do that for you.

Let me know what you think!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Chantel,

Sorry about that, you are correct.  That was only if you have Events Calendar PRO installed and activated on your site.

In that case, I’d recommend reaching out to your theme developers to see if they have any solutions for how to resolve this issue.

Let me know how that goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jamie,

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kristie,

You can adjust the Start and End Sale Date/Time, so that the tickets stay available.  You can do this by going to your Edit Event page, and edit your ticket by clicking on the pencil icon on the right.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kristie,

Thanks so much for reaching out!

One way you can achieve this is to change the “This event has passed” text to say whatever message you’d like to convey.

You can do this by modifying the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jamie,

Thanks so much for reaching out!

I’m glad to see that you found a workaround for this issue!

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Kent,

Thanks for your feedback.  I’d love to assist you as much as I can, within the limits of our Support Policy.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Alexandra,

You can add that snippet to your theme’s functions.php file.

Also, I just tried importing that CSV and it worked for me, so there may be something going on with your setup.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, would you mind re-including the error screenshot?  It doesn’t seem to be attached.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

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