License transfer

[ben]

Hi,

I have a account with a pro license but wish to either hand over this account (would need to clear all help tickets from the account)

or transfer the license to a new email address (account)

Please can you let me know which option is the easiest to do

Thanks you

(ps the license is up for renewall at the moment)

[Jaime Marchwinski]

Hi Ben,

Thanks so much for reaching out!

You should be able to go ahead and change the email address on your account by going to your Account Details.

Let me know if this helps!

 

Thanks,

Jaime

[ben]

Hi,

I dont mind changing my email address if i can have all of my previous
support tickets removed from the account as i have had this account for
multiple clients in the past so cannot have their details shared.

Can you have all the previous support tickets deleted for me? –
alternativley could we transfer the license to a different account

Thank you
Ben

[Jaime Marchwinski]

Hi Ben,

We don’t typically delete threads entirely, as they may contain information that could be helpful to other users and they are sometimes helpful to refer back to.  If you’d like to make those threads private, I can do that for you.

Let me know what you think!

 

Thanks,

Jaime

 

[ben]

Hi,

Im afraid there is a data protection issue involved in passing over my account to the client who know owns the license held in my account.

Please can we arrange for the license to be transfered to her new account.

Please let me know what details you need.

Thanks
Ben

[ben]

Sorry I didnt mean to mark as resolved yet!

[Jaime Marchwinski]

Hi Ben,

Okay, I understand.

You can reach out to [email protected] with this request.

Let me know if you have any other questions for me!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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