Purchased wrong product

[Barry]

Hello.

I just went to renew my Events Tickets Plus. I only need it on one site now, so I thought I would downgrade to the personal plan. I mistakenly purchased Events Calendar Pro instead. Can you help by canceling the Calendar Pro and applying the payment to Tickets Plus personal plan? My license expired yesterday, so I am in somewhat of a rush.

Thank you.

[Jaime Marchwinski]

Hi Barry,

Thanks so much for reaching out!

You can apply for the refund using the form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

After which, you can go ahead and purchase the Event Tickets Plus renewal right away.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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