[Jaime Marchwinski]

Hi Randy,

Thank you for your explanation.  Would you mind taking some screenshots of your event in your Google Calendar and how it appears in your import and preview, so that I can ensure that I fully understand the issue?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steven,

Thanks for clarifying.  You can add images to your Office 365 calendar using this tutorial:

https://support.office.com/en-us/article/attach-files-in-outlook-com-8d7c1ea7-4e5f-44ce-bb6e-c5fcc92ba9ab

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shay,

Thanks for running through those steps.

I’m sorry to hear that things still aren’t working for you.

Recently, Google made some changes related to how Google Maps are are allowed to be displayed on your site.  They have done away with keyless access, so you may need to update your Google Maps API key.

The following article can provide more information on those changes and how to implement them:

https://theeventscalendar.com/important-google-maps-api-changes/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks, Matthew!

Robert, let us know if that helps!

[Jaime Marchwinski]

Hi Tiina,

Thanks so much for reaching out and for your interest in our products!

You can choose to schedule when an event will be published, just like with regular WordPress posts and pages.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Preethi,

Thanks so much for reaching out again!

I’m sorry to hear that you are experiencing this issue on your site.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear it!

Since this issue has been resolved, I’m going to close out this thread.

Have a great week!

[Jaime Marchwinski]

Thanks so much for reaching out!

Using that extension, you can try using the following shortcode to get the format that you are looking for:

[tribe_formatted_event_date id=7681 format=”F j, Y g:ia”] – [tribe_formatted_event_date id=7681 format=”F j” start_end=”end”]

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joshua,

Thanks so much for reaching out!

Since this issue is related to The Events Calendar, would you mind re-posting this issue on our WordPress.org forum, so that you can receive support over there?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shay,

Thanks so much for reaching out!

As a first step, can you try removing your Google Maps API from everywhere but one place, such as your theme.

In addition, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Evelyn,

Thanks so much for reaching out!

By default, the WooCommerce products associated with your ticket is set to hidden, so it will not appear regardless of whether the event has passed.

However, there is not a way to have that product automatically deleted once the event has passed.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m glad to hear that things are working now!

It’s difficult for me to provide more information on why this happened, as I haven’t heard other users report this issue.  You may want to consider setting up some kind of caching yourself through a plugin or through your hosting provider in order to prevent this from occurring again.

Here is more information on caching basics:

https://theeventscalendar.com/knowledgebase/caching-basics/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steven

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, when you import via .ics file, your featured images will be automatically imported into the WordPress Featured Image slot, so that your event will be associated with an image.

If you’d like to add in an image afterwards, you can edit your event and add it in as a featured image at that point instead.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Miriam,

Thanks so much for reaching out!

With our Community Tickets add-on, users can create tickets for their events right from the Community Events Submission form on the front end.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Austin,

Thanks so much for reaching out!

You can increase the size of the featured image in List View by changing the size of the image using some CSS.  You can add something like the following to your WordPress Customizer or theme’s stylesheet:

.event-image {
width:100%;
}

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

I’d also recommend seeing if these issues are related to your theme.  As a quick test, can you switch to a default WordPress theme, like ‘Twentyseventeen’, to see if these issues still occur then?

Let me know what you find!

 

Thanks,

Jaime

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