[Jaime Marchwinski]

Hi Ivan,

Thanks so much for reaching out!

Users can subscribe to your calendars via RSS.  The following tutorial can provide you with some more information on how to do this:

https://theeventscalendar.com/knowledgebase/subscribing-calendars-via-rss/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

No problem! Since Cliff is assisting you with this issue on your other thread, I’m going to go ahead and close out this one.

Have a great week!

[Jaime Marchwinski]

Hi Randy,

Thanks so much for reaching out and for providing us with such detailed steps to follow!

By default, Google Calendar will import events from today as a start date, which is why the multi-day event defaulted to today, rather than yesterday.

To change this, you can refine the import to start yesterday.  This will then shift the dates of the event to the correct dates.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

You can try adding the following snippet to your theme’s functions.php file:

https://gist.github.com/cliffordp/c4fb2ea8fb5ca44973ff06e6facc9742

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vickie,

Thanks so much for reaching out and for your interest in our products!

We unfortunately do not have a seat selection option out of the box with our plugin alone.

You may be able to achieve this functionality with the help of a third-party plugin.  WooCommerce does have a plugin that creates this functionality, although I cannot guarantee compatibility or provide support on this plugin:

https://codecanyon.net/item/advance-seat-reservation-management-for-woocommerce/19984266

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Benjamin,

Thanks so much for reaching out again!

I’m not able to replicate this issue at this time, as this functionality seems to work as expected on my end.

With that being said, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Benjamin,

Thanks so much for reaching out again!

You can try adding the following snippet from WooCommerce in order to set the default quantity to one:

https://docs.woocommerce.com/document/adjust-the-quantity-input-values/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Benjamin,

Thanks so much for reaching out again here!

I’m not able to immediately replicate the issue that you are describing.

Would you mind providing me with a screenshot of how one of your events is set up on the back end, so that I can try to replicate the behavior that you are describing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Sure, while you work on testing, the following snippet should be able to help you to BCC your email address on RSVP emails:

https://gist.github.com/cliffordp/c4fb2ea8fb5ca44973ff06e6facc9742

Let me know how it all goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Julie,

I have marked your above reply as private for your security.  Let me know if you need any further assistance with this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Antonio,

I just wanted to check in and see if this issue is still occurring with the latest release of the Divi Builder.

Let me know if you are still experiencing this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Scott,

Thanks so much for reaching out and for letting us know!

We are already aware of the issue and are working on a resolution.

Feel free to reach out if anything else comes up.

Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Angela,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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