[Jaime Marchwinski]

Hi Jacqui,

The ticket is purchased through WooCommerce itself.  You can put the tickets page on any page or post type that you would like, so it wouldn’t necessarily have to be a page with the Events Calendar.

I hope this helps to provide some clarification.  Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Peter,

Thanks so much for reaching out!

You have the ability to place event tickets on any post type that you have checked under Event Settings->Tickets, as shown here:

Any post type that you have checked will show the Event Tickets fields for you to fill out and publish on that post or page.

As far as the large white space you are referring to, I am not seeing anything obvious.  If you still see it, would you mind sending me a screenshot of what you are referring to?  In between the description and the tickets, there is a large map.  Perhaps if that didn’t load, you may see a large white space.  Let me know if I’m missing something!

Let me know how it goes and if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Suzanne,

Thanks so much for reaching out!

In order to change the background color and text color of the Add to Cart button, you can add something like this to your Customizer or to your child theme’s CSS stylesheet:

button.tribe-button {
color: blue;
background: red;
}

To change the color of the body text, you can try something like this:
.tribe-events-tickets .tickets_description {
color: red;
}

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jacqui,

Thanks so much for reaching out and for your interest in our products!

With Events Tickets Plus (https://theeventscalendar.com/product/wordpress-event-tickets-plus/), when a ticket is created on your site, it also becomes a product in WooCommerce (or any other compatible e-commerce solution that you choose).  This allows you to edit the ticket either within Events Tickets Plus, or within WooCommerce itself.

I hope this helps to answer your question, please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jacob,

Thanks so much for reaching out!

You can try editing the CSS in your mobile styles to something like this:
.fusion-events-featured-image .fusion-events-single-title-content {
position:relative;
}

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bruno,

Thanks so much for reaching out!

I took a look at your site and I see a list of tickets appearing on the page:

Are you still experiencing the same issue?  If so, you can run through the steps outlined in the following article, which may be able to point you in the right direction: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rana,

Thanks so much for reaching out!  I’m sorry to hear that you are having an issue with the events page on your site.

There are a few troubleshooting steps that you can take in order to resolve this issue, or at least begin to point us in the right direction.  They are outlined in this article here: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi,

Thanks so much for reaching out!  I’m sorry to hear that you are having an issue with Month View not displaying on your site.

As a first step, would you mind updating your plugins to their latest versions?  Events Calendar PRO is currently on version 4.4.17.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tanya,

Thanks so much for reaching out and for your interest in our products!

A Multisite License for the Ultimate Bundle will cost $2,183.  However, depending on how many sites you wish to use our plugins on, you may be able to use a different tier (such as Agency).

Here is our Knowledgebase article on Multisite Licenses: https://theeventscalendar.com/knowledgebase/multisite-license/

You can purchase an Ultimate Bundle here: https://theeventscalendar.com/cart/

I hope this helps to answer your question, please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!  I’m sorry to hear that you have been having issues with updates of Events Calendar PRO.

There are a few reasons why this may be happening, and we will try to get to the bottom of this.  It seems that you currently do not have Events Calendar PRO activated on your site.  If you need to find a previous version, you can find it on your downloads page here: https://theeventscalendar.com/my-account/downloads/

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

[Jaime Marchwinski]

Hi Andrew,

Thanks so much for reaching out again!  I’m so sorry that your site is not working after updating Community Events.  Let’s see if we can get you up and running as quickly as possible!

Although I can’t log in to your Add Events page, when I look at your site, I am seeing some error messages related to your theme.  So, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Adam,

Thanks so much for getting those logs to me.  I have taken a look and I’m seeing a few things:

PHP Notice: /home/sites/harlowmasonichall.co.uk/public_html/wp-content/plugins/the-events-calendar/src/deprecated/TribeDateUtils.php is deprecated since version 3.10! Use Tribe__Date_Utils instead. in /home/sites/harlowmasonichall.co.uk/public_html/wp-includes/functions.php on line 3959

This indicates that you may need to update the code that you are using to match what is currently being used in The Events Calendar.  If you look at your code on line 3959, it may help direct you were you need to make adjustments.

PHP Warning: Missing argument 2 for tribe_add_start_time_to_event_title(), called in /home/sites/harlowmasonichall.co.uk/public_html/wp-includes/class-wp-hook.php on line 298 and defined in /home/sites/harlowmasonichall.co.uk/public_html/wp-content/themes/Avada/functions.php on line 192

PHP Notice: Undefined variable: post_id in /home/sites/harlowmasonichall.co.uk/public_html/wp-content/themes/Avada/functions.php on line 194

These two notices relate to your Avada theme.  You can take a look at them in the code, as indicated.

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Niki,

Thank you for your patience.  As long as the notice you are seeing is not causing any undesired behavior on your site, you can hide it by disabling debug mode, as seen here: https://codex.wordpress.org/Debugging_in_WordPress

I’m not entirely sure what is causing the notice without seeing any other information around it, so if you’d like, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, before doing this, please make sure that your plugins are up to date as well.

If you decide to go this route, can you provide me with your system information as well, in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Ronaldo,

Thanks so much for reaching out!

With Events Calendar PRO, you have the ability to do a location search.  Please see the following article for more detailed information: https://theeventscalendar.com/knowledgebase/events-calendar-pro-location-search/

I hope this helps to answer your question, let me know how it goes!  Have a great weekend!

 

Thanks,

Jaime

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