[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

Altering the Filter Bar significantly will require some custom code.  To get you started, you can remove the ‘Show Filters’ text, which should leave the Filter Bar in its open state.  It’s also worth noting that the mobile version will always have collapsed filters.  You can try something like this:
#tribe_events_filter_control #tribe_events_filters_toggle {
display: none;
}

You can make this modification in the WordPress Customizer, or using your child theme CSS.  Our Themer’s Guide can give you more information about how to safely customize our plugins: https://theeventscalendar.com/knowledgebase/themers-guide/

You can also add a feature request for this idea, if you are interested in seeing it implemented in the future: https://tribe.uservoice.com/forums/195723-feature-ideas

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here: https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this information helps to point you in the right direction! Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!  I’m sorry to hear that your Event Aggregator license doesn’t seem to be working.

Can you check that the Event Aggregator is connected to your current license key? See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!  Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Niki,

Thanks so much for reaching out!

The reason why googling this error leads to your website is because that error is present on the front end of your site.  You can try to turn off Debug Mode, to see if it disappears, or try to fix the error.  This is the full error, which also tells you where it is located:

<b>Notice</b>: Undefined index: photo_view in <b>/home/gfriarsr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Customizer/Section.php</b> on line <b>216</b>

Let me know how it goes and if you have any other questions on this topic.  Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melanie,

The most important thing is to have all of your plugins up-to-date, as we release fixes to various issues with each update.

Let me know how it goes and have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

I’m glad to hear that you were able to get things working the way you want them to!

In order to hide ‘Additional Fields’, try something like this:

div.tribe-section.tribe-section-custom-fields.tribe-section-header {
display: none;
}

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adam,

Thank you for your detailed explanations.  Were you able to locate any PHP errors in the log?  Also, once you updated the recurring event (to the wrong date), were you then able to revert it back to the correct date, or was it stuck on the 1st Monday of the month?  I’m just trying to get a sense of the exact situation, since I cannot replicate it myself.

I will continue to look for more information myself as well, while I await your response.  Thank you again for your patience!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matthew,

Thanks so much for reaching out!

In order to set a location, in the Add Event page, if you scroll down a bit, you will see a Location option in The Events Calendar dropdown.  That location will automatically show up on your tickets.

I hope this helps, let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out and for your interest in our products!

By default, our month view is set up so that you only see one given month at a time.  With that being said, you are welcome to customize our plugin, using our Themer’s Guide as a reference: https://theeventscalendar.com/knowledgebase/themers-guide/

Another way you may be able to achieve a 5-week display is to use the This Week Widget.  You could perhaps display multiple weeks of that widget at a time, or just display the events upcoming for the week.  Here is our guide for configuring that widget: https://theeventscalendar.com/knowledgebase/configuring-the-this-week-widget/

I hope this helps to answer your question!  Please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kyle,

Thanks so much for reaching out!  I’m so sorry that your calendar has been erased, that must be so frustrating!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, if you want to get a jump on things, let’s try to rule out if there is some type of conflict at play.

This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Here is our article on Testing For Conflicts for your reference: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know how that goes.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melanie,

Thanks so much for reaching out again!  I’m sorry to hear that you are having an issue with your site.

Would you mind updating The Events Calendar, The Events Calendar PRO, and Community Events to their most recent versions?

Let me know how it goes and if that helps to solve your issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Werner,

Thanks so much for reaching out and for your interest in our products!

In general, we are not set up as a booking plugin, and are more suited to events and ticketing needs.  If you wanted to use the Events Calendar PRO in combination with a booking plugin, that may be a possibility.  We try to be as compatible with other plugins as possible, although sometimes custom development is needed to make these situations work.

It is possible to make a members-only calendar, which you can see here: https://theeventscalendar.com/knowledgebase/making-members-calendar/

And you can control membership accessibility via Admin Roles and Permissions: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

I hope this helps to answer your question, please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Caylee,

Thanks so much for reaching out again!

I see that you asked a similar question in a previous thread and determined that there may be a conflict with your theme.  Has that issue been resolved?  If this is a separate issue, I’m happy to help!

You can manage your attendees and tickets from your Eventbrite.com account.  Here is our New User Primer, just in case you want to check your settings and make sure that everything is configured properly: https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/

Let me know if you need assistance with anything else!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Stephanie,

Thanks so much for reaching out and for your interest in our products!

With Events Calendar PRO, you can add events to a calendar, add recurring events, see a calendar in a wide variety of views, and so much more: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

At this time, automatic reminders are not a feature that we currently have available.  However, you can vote on that feature here:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15533325-email-notification-events
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8988154-sms-notification

We have also had customers use Better Notifications for WordPress with great results, to create reminders.

I hope this helps to answer your questions. Please let me know if you have any other questions about our products!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out again!

I tried to look at your Add Community Event page, but I got a 404 error.  Would you provide a link or some more information, so that I can better assist you?

From another thread, it seems like you already added:
define('TRIBE_HIDE_UPSELL', true);
which should have hidden that information, but if you provide a link to the page, I can take another look.

In order to collect email addresses, I created an Additional Field that looks like this:

After trying something like this, are you still not seeing the field show up in your Add Community Event page?

Let me know how it goes and if you have any other questions on this topic along the way!

 

Thanks,

Jaime

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