The page you requested http://studypedia.com/events/, does not exist.

[Rana Hamadeh]

Hello,

Am facing an issue displaying the events. its saying doest exist however my permalink saved twice and its post name, i was working before the update, any advise ?

Best regards

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/since-update-individual-event-pages-display-404-error-pages/

[Jaime Marchwinski]

Hi Rana,

Thanks so much for reaching out!  I’m sorry to hear that you are having an issue with the events page on your site.

There are a few troubleshooting steps that you can take in order to resolve this issue, or at least begin to point us in the right direction.  They are outlined in this article here: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Rana Hamadeh]

This reply is private.

[Jaime Marchwinski]

Hi Rana,

I’m sorry to hear that you are still experiencing the issue.  Unfortunately, we are not authorized to go in and fix the issue on your site.  I can make a few recommendations and give you some troubleshooting steps that you can go through to try to fix the issue:

• You can test for conflicts.  Sometimes a plugin or theme interacts with our plugin and causes things to not work properly.  You can follow the instructions in the following article to test for conflicts: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• I took a look at your settings and your Single Event slug is the same as your Events slug.  You can try changing the Single Event slug to “event” instead of “events” and see if that makes a difference.  You may want to test this in a private window afterwards, so that the browser doesn’t automatically use the old URL.
• You should update your plugins, especially The Events Calendar PRO, to ensure everything is running optimally.

Let me know how all of this goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Rana Hamadeh]

Hello,

It was working just few days ago, when we went for the PRO version to be licensed, it spotted working like this, i have did all the troubleshooting am also a developer for this website, but nothing happened but i can share with the the Console of the JS errors, might help.

http://prntscr.com/gpwrnd

Hope you can do something else its a useless plugin for now so lets refund!

Thank you

[Jaime Marchwinski]

Hi Rana,

I’m sorry that this isn’t working for you.  A few more things of note:

• The menu at the top of your page is still linking to the /events slug, but I think you may have changed the slug since then, so I’m not sure which slug should be linked to your events
• There is an error with Facebook Events being blocked by the client, is this what you are using to import events?
• The other issues are related to a favicon, which may be the actual reason why the page isn’t loading.  Did you have the page configured this way when it was working?  You can follow the link in the errors to find if removing them helps.  You may have to do some additional research about how to fix that if it is the issue.  The error states that the page was loaded, but the insecure image is preventing it from showing up.  If this is the case, it has nothing to do with our plugin, but rather with the insecure image.  This is the link: http://studypedia.com/studypedia-custom/images/facny-shape.png
• Lastly, if you are really interested in a refund instead, you can fill out a refund request form here: https://theeventscalendar.com/knowledgebase/refund-policy/

I hope this helps to point you in the right direction, please let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts