Each time I install new release, my site blows up.

[Joel]

I purchased the PRO version back in January. Every time there is a new release of the regular EVENTS calendar my calendar items disappear. When I attempt to install it from the WordPress dashboard, it doesn’t complete. My workaround has been to use FILEZILLA to upload the folder containing the Events Calendar files manually to my plugins folder and then activate it in my wordpress dashboard.

Today, there was a new release of the Events Calendar PRO. When I tried to install it from my dashboard, it crashed my site. To get the site up and running again, I used FILEZILLA to manually delete the folder from plugins on my website and re-upload the files that I received when I purchased the PRO version in January. (I don’t know where to find the zip file with the newest release of the PRO version). It seemed to work, but when i went to my wordpress dashboard to activate it, my site crashed.

Why am I having so much trouble???

thanks!

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!  I’m sorry to hear that you have been having issues with updates of Events Calendar PRO.

There are a few reasons why this may be happening, and we will try to get to the bottom of this.  It seems that you currently do not have Events Calendar PRO activated on your site.  If you need to find a previous version, you can find it on your downloads page here: https://theeventscalendar.com/my-account/downloads/

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

[Joel]

It’s not activated because when I try to activate it the site blows up. The only way to reach it is to use filezilla to delete the files. I will work thru these steps and let you know how it goes.

[Jaime Marchwinski]

Sounds good, let us know what you find!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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