[Jaime Marchwinski]

Hi Janelle,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue since updating your plugin.  I’m glad to hear that you have a workaround for now, but let’s try to find the root cause of the issue!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrew,

Thanks so much for reaching out!  I’m sorry to hear that you are experiencing this issue on your site.

Can you visit Events > Settings > APIs and hit the Remove Authorization button near the bottom of the page under the Eventbrite section? After the page refreshes, hit the Get Authorization button in the same location and let me if it authorizes correctly. The Remove Authorization button will reappear the authorization went through.

If that doesn’t do the trick, would you mind enabling WP_DEBUG and sharing any messages you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

We normally recommend running through our testing for conflicts procedure at this point, however it sounds like something you aren’t interested right now.  However, here’s what I’d recommend as a first step, in order to rule out some type of conflict at play.

This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mel,

Thanks so much for reaching out!

I’d recommend checking out this forum post, as there are some useful suggestions as to how to achieve the results you are looking for:

https://theeventscalendar.com/support/forums/topic/include-events-in-main-loop-by-category/

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sheryl,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site.  I am seeing some errors related to your theme, so as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi again Saikat,

I am able to confirm this issue as a bug with our update.  We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi all,

Thanks for reaching out!  I’m sorry to hear that this issue exists with the update of our plugin.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sim,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!  As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Jarrad,

Great, thank you so much for adding your requests to our Feature Ideas.  We truly appreciate customer feedback to get a sense for what is desired in our plugin.

In the meantime, I can only point you to our Themer’s Guide, which shows you templates and views that you can edit, if you are interested.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Saikat,

Thank you for that information.  I completely understand that you were not having this issue before your update, however I am wondering if there is a conflict between the code within the update, and something that you already have on your site.

If you can run through our testing for conflicts procedure, that would be great.  While running a bare WordPress site, test if your tickets work as expected.

In addition, if you could point me to an event on your site where you are seeing this issue currently, that would be helpful.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thank you for providing me with all of that information.  I have your scheduled import on my test site as well, so that I can run some testing and see how the feed works outside of your site.

As far as scheduled imports go, I also cannot get the scheduled import to work exactly on time either.  This is because of the way that scheduled events are triggered.

To explain: WordPress supports a concept of scheduled events and they can be seen as a sort of regularly occurring background task (a piece of code that, theoretically, runs every 30 mins or at some other interval).

In relation to Event Aggregator, we make use of scheduled events to process imports — however, in the simplest and default case supported by WordPress, they actually are not guaranteed to run at the designated intervals.

If, for example, visitor traffic isn’t fairly constant then they may fail to run (or won’t be triggered often enough to process all the waiting tasks). There’s a pretty good description of this here:

http://www.lucasrolff.com/wordpress/why-wp-cron-sucks

It’s an external link and we don’t necessarily agree with the title of the post, but it does explain things pretty well besides covering a possible solution. Note that many shared web hosts (if that’s what you are using) provide notes in their respective knowledgebases that describes how to set up a ‘real’ cron job in a way that makes sense for their setup, so it could be worth researching that if you want to change how this operates.

 

As far as your events go, I see the events for 11/15 and 11/16, and this is what I see for 12/24:

Is all of this what should be there?

I know this is a lot of information, I just want to make sure everything is clear and that I know exactly what doesn’t seem to be working about your events.

Let me know your thoughts and if you have any other questions along the way!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Jeff,

I’m glad to see that we were able to resolve your issue.  I apologize if you are unsatisfied with our support and I appreciate your feedback.

It sounds like you still feel like things aren’t working properly on your site, so I’d be glad to help you to resolve whatever remaining issues are occurring on your site.

Please let me know how you’d like to proceed and we’d be glad to help!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Okay, great, thanks for that info.  Please let me know if you see an errors appearing in the Event Log once you import.

When you import events, you have the option to mark them as Ignored, although I’m not sure why your events are getting marked as Ignored.  In any case, you can bulk Restore them, which should make them “live”.

Here is our article on Ignored Events, which can walk you through how to do that:

https://theeventscalendar.com/knowledgebase/ignored-events/

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aleix,

Thanks so much for reaching out again!

I’m so sorry that you are experiencing this issue on your site.

As a first step, would you please update your WordPress version to the most recent version (v4.8.3)?

If that doesn’t remove the error, try flushing your permalinks by going to Settings < Permalinks, and clicking Save Changes.

Also, what is the error that you are seeing when you try to delete your events?  And does it affect the behavior on your site in any way?

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Wim,

Thanks so much for reaching out!

It sounds like you are trying to do is a great idea, however we cannot really help out with it at this point, as per our Support Policy.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Please let me know if you have any other questions that we can assist with!

 

Thanks,

Jaime

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