events calendar main page

[Jeff]

I have just updated to the lastest version of The Events Calendar and now my event-calendar page comes up with a 404 error. Can anybody help please
http://www.sussexlocal.net/events-calendar/
Thanks

[Jaime Marchwinski]

Hi Jeff,

Thanks so much for reaching out!

I found your calendar located at this URL: http://www.sussexlocal.net/events/

You can check your Events URL slug at Event Settings < General.

I hope this helps, let me know if you have any other questions!

 

Thanks,

Jaime

[Jeff]

Thanks but this is a temporary page i have put up using a shortcode so i dont have an error displaying. The actual events page is this one – http://www.sussexlocal.net/events-calendar/ which is the main page linked to events calendar pro, this is the slug in the setting section, if i change the slug it still comes up with a 404 error.

Can you help please?

Thanks

[Jaime Marchwinski]

Hi Jeff,

Gotcha, thanks for letting me know!

As a next step, let’s try to flush your permalinks.  You can do this by going to Settings < Permalinks and clicking Save Changes.

If that doesn’t do the trick, I’d recommend going through the troubleshooting steps in the following article:

https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how it goes!

 

Thanks,

Jaime

[Jeff]

Ok,

I have gone through each of the fixes now and none of these have resolved the issue. I can confirm that on switching the them to twenty sixteen and turning off all plugins except the events calendar plugins that the same 404 error still exists in the main events page /events-calendar. This can only mean that there is an issue within the plugin that was updated last week. Please can you come back to us ASAP as this has rendered our website unuseable from an events perspective at the current time.

Regards

[Jeff]

Image attached shows that the calendar does not work with the slug the system suggests.

This is making us look STUPID. Our website has just laucnehd, and you have released an update which simply does not work.

I need urgent assistance please.

[Jeff]

What we aer using at the moment to make it work is the shortcode “events”. But this is a workarouond.

However when “back to events” link is used, it geos 404 again.

So – it is fatally broken and you need to fix it right away.

[Jaime Marchwinski]

Hi Jeff,

Thank you for your patience in this matter.  I apologize if we have not gotten back to you in a timely manner, as we are currently experiencing a high volume of support threads.

Let’s start off by making sure that you are running the most recent versions of all of our plugins.  Once that’s taken care of, would you mind sending me an updated version of your system information?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, is your Events page the only page experiencing a 404 error?

Have you included the following snippet in your theme’s functions.php file?  It was noted in the article I referenced to.  If not, would you add this snippet so that we can get some additional diagnostic information?

https://gist.github.com/elimn/d3483854e8e9399e449e

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jeff]

This reply is private.

[Jaime Marchwinski]

Hi Jeff,

Great, thanks for getting all of that information to me!

It seems that your default view is set to List View, however you have List View disabled in Enable Event Views in Events Settings < Display.

As a next step, I’d recommend trying to add List View as an enabled event view and Save Changes, and then check if you are still getting a 404 error.

Let me know how it goes!

 

Thanks,

Jaime

[Jeff]

Hello Jaime

Thank you that’s done it.

Whilst it is fixed, I have to say I wonder how such a simple thing which has taken no time to fix took you six days to identify and advise on.

That is not “premium” service. Our newly-launched site has looked embarrassing for almost a week since its launch, and I think this must have been a problem which was introduced with the new upgrade, as previously to that, on our test site, I had been experimenting with various views and had never experienced a problem with whichever default view was ticked.

I will also say that if any view is now selected then the default changes to something you haven’t specified.

So clearly something is wrong.

The fact that you do not have a fail message pop up about this if the selections are mismatched is, frankly, just sloppy.

The fact that it has taken you six days to fix this is, frankly, just lazy.

We are committed to your platform for the moment, but, on this showing, not forever, and when I come to giving my grading on this plugin I shall make the point of highlighting the enormous disparity between what you claim you do – “Supported” in huge letters on your opening page – and what you deliver to your paying customers in terms of support.

Jeff

• This reply was modified 8 years, 5 months ago by Jeff.
• This reply was modified 8 years, 5 months ago by Jeff. Reason: removed contact details

[Jaime Marchwinski]

Hi Jeff,

I’m glad to see that we were able to resolve your issue.  I apologize if you are unsatisfied with our support and I appreciate your feedback.

It sounds like you still feel like things aren’t working properly on your site, so I’d be glad to help you to resolve whatever remaining issues are occurring on your site.

Please let me know how you’d like to proceed and we’d be glad to help!

 

Thanks,

Jaime

[Jeff]

Dear Jaime

Many thanks, that is much appreciated, I will be in touch if we need anything.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Author]

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