[Jaime Marchwinski]

Hi Pascal,

Thanks so much for reaching out!

I’m so sorry to hear that you are experiencing this issue with Event Tickets.  One thing I can suggest is for you to manually alter the total_sales custom field in the WooCommerce Product Page that is associated with the ticket.  This will update what you see on attendees and should help to properly reduce your stock.  You can also manually reduce the stock on the Edit Event page, where you edit your ticket.

In terms of manually setting each order to Complete, in order for tickets to process, that is expected behavior.  Here is our article on managing order with tickets for your reference:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

In addition, if you would like to automatically mark orders as complete, you can follow this article:

https://theeventscalendar.com/knowledgebase/mark-orders-complete-automatically/

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Roi,

Welcome and thanks so much for reaching out!

The autocomplete feature for “Near” location is currently being worked on, although I can’t give an exact ETA at this time.

I’m not entirely certain what you are referring to with “paging”, however you can certainly move things around with some customizations on your part.  Our Themer’s Guide is a great place to start, especially the month/content.php template file:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Jeff,

Great, thanks for getting all of that information to me!

It seems that your default view is set to List View, however you have List View disabled in Enable Event Views in Events Settings < Display.

As a next step, I’d recommend trying to add List View as an enabled event view and Save Changes, and then check if you are still getting a 404 error.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi again Alex,

I’m so sorry that you are not satisfied with this update!  One thing that you can do now is to manually update the total_sales custom field in the WooCommerce product that is associated with the ticket, in order to match the actual number of attendees that you have for your event.

Please let me know if you need further instruction on this issue, and I’d be happy to walk you through more in-depth.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alex,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues on your site after this update.  Please know that we are working very hard right now to deliver great products that our customers are happy with, so we appreciate your feedback.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, would you mind elaborating on the situation in which you see the issue?  I’d love to try to replicate the issue and verify if it is in fact a bug if I can.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dave,

If you are still experiencing the same issue, would you please open a new thread?

Once there, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Saikat,

Thanks so much for reaching out!

I apologize that we have not gotten back to you sooner, as I see that your event has already passed at this point.

In order to prevent this from happening in the future, let’s try to do some troubleshooting from here.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

One other thing to keep in mind is that sometimes we run into issue with Page Builders.  Would you mind also trying to create an event with tickets outside of page builder (if you aren’t already doing so) and seeing what results you get?

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Dmitry,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues!  As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gisela,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ihtezaz,

I’m sorry to hear that you are still experiencing this issue!

It may be worth it to look into getting a server with a large capacity, or at least bringing the issue up with your host.  You can also ask your host for PHP error logs, to see if any additional errors are appearing.

If you’d like to continue to keep an archive of all previous events, it is difficult for me to give you additional suggestions at this point.

The only other thing I can suggest, which I have previously linked to is to try to install Query Monitor on your site, which can help to pinpoint where some issues may be on your site.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Linda,

Great, thanks so much for getting that information to me.  As a next step, please update all of your  Events Calendar related plugins to their most recent versions, and then test again to see if your issue is resolved.

If not, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Holly,

Depending on what host you have, they may be able to assist you in increasing your max_execution_time.  Do you have access to something like a cPanel?  If so, you should be able to do it there.

is there any way you can access the booking content and send over the information?

I’m not quite sure what booking content you are referring to.  If you are referring to ticket sales, you should be able to access that information from the backend of your site.  Are you able to access the backend of your site?  Here is more information on managing attendees and orders:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gina,

Okay, thanks for clarifying that information for me!

Issue 1) Import job doesn’t run on time. We’ve had traffic to the site, but even so, the cron is set to run at 4am, and didn’t run until 11:30am this morning (24 hrs after the first run). It seems as though the time of day set in the options panel isn’t being properly set.

Would you mind taking a screenshot of the “options panel” that you are referring to for me, so that I can try to replicate the setting that you are implementing?

Issue 2) This is maybe a bigger issue. Not all of the events are being imported properly.
– A: Some new events are being missed altogether
– B: Deleted events are not being deleted in The Events Calendar

I tried importing the events with the Google Calendar link that you provided and was able to import all 167 events, is this the case with your imports?

Let me know!

Thanks,

Jaime

[Jaime Marchwinski]

Hi Giorgio,

Okay, I see what you mean.  Here is our article on how to have the List Widget display the most recently added events:

https://theeventscalendar.com/knowledgebase/list-widget-new-events/

Let me know how it goes!

 

Thanks,

Jaime

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