[Jaime Marchwinski]

Hi Robert,

Thanks for providing me with that information!

Can you take a screenshot of what you recurrence rules look like in the Edit Event page for that event?  I’d like to try to replicate the event on my test site and see if I experience the same issues.

In the meantime, have a look at some of the information that I provided in my previous reply, to see if anything there can help to speed things up on the back end for you.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steve,

Without doing some additional investigating on both of our parts, I don’t have a solution to your specific problem off the top of my head.  I’d be happy to help you troubleshoot if you are still interested.  Though I completely understand if you’d like to move on and get things working.

Please let me know if you need anything else!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rodrigo,

Thanks for supplying me with that information.  As a next troubleshooting step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

In addition, there are a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rebecca,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with our plugins.  As a first step, would you please update all of your Events Calendar related plugins and let me know if this issue still exists?

If that doesn’t resolve the issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rodrigo,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steve,

Thanks so much for reaching out!

Just to clarify, is your issue that one of the categories has a 404 error, while the other category pages are working correctly?

As a first step, I would recommend going through the steps in the following article and seeing if they can resolve your issue:

https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

In addition, there are a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robert,

Thanks so much for reaching out!

I’m sorry to hear that you are having this issue with your recurring event!  Is there only one event that you are having this issue with?  Would you mind providing me with a link to that event?

As a first step, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

In addition, you can check out some of the solutions provided in this forum post:

https://theeventscalendar.com/support/forums/topic/decreasing-loading-time-for-big-amount-of-events/

I would also recommend looking into some of the plugins in this blog post, as they may be able to help you pinpoint where site slowness may be occurring:

https://theeventscalendar.com/favorite-developer-plugins/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Josh,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with Event Aggregator.  As a first step, would you please update your WordPress version and your Events Calendar plugin to the most recent version?

And can you provide me with the URL that you are trying to import where you see the results, so that I can do some testing on my end?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kit,

Thanks so much for reaching out!

I’m sorry that you are experiencing this issue on your site!  As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, can you please take a screenshot of what your events look like when created in the back end on the Edit Event screen?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Would you mind taking a screenshot of what your Edit Event Page looks like from the back end, so that I can try to recreate the event on my end and replicate the issue?

Also, please update your Event Calendar plugin to the most recent version (4.6.6) and see if the issue is still there.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

I just responded to your other thread, so I am going to close this duplicate one.

 

Thanks!

[Jaime Marchwinski]

Hi Vinna,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I am also seeing a notice that your license key is invalid.  Can you try deleting it and re-adding it to the Events Tickets Plus License field?

In addition, I would recommend running the WooCommerce data updater, to ensure that all data is properly handled.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Richard,

Okay, so it seems that it is something particular about  your Facebook account.  You may want to investigate your Facebook settings, including your security and privacy settings.

Let’s also do one more check and try to:

– disconnect from Facebook
– in Facebook remove the app access
– reauthenticate from the beginning

In the meantime, I have also reached out to my colleagues to see if there is anything else we can test.

Let me know how this goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

Thanks for providing me with that information!

As a next step, let’s update WordPress to the most recent version (4.9) and The Events Calendar as well (v4.6.6).  There were some Event Aggregator fixes in the most recent release.  Check if you are connected to the server, or if anything changes after that.

Let me know how it goes!

 

Thanks,

Jaime

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