[Jaime Marchwinski]

Hi Mullaney,

When I import the event that you linked to, this is what I see in my Edit Event screen:

As you can see, I am seeing only Tucson Medical Center as the Organizer, which is how it should appear, correct?

Let’s start by updating all of your Event Calendar related plugins and re-testing if the organizer is imported incorrectly.

Also, can you share you import settings with me, which can be found under Events Settings < Imports?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Erez,

To address your first issue, I also tried that snippet and it did not work for me either.  Alternatively, you can try adding the following jQuery code to your site’s Javascript:

https://wordpress.org/support/topic/proposed-feature-display-search-results-in-list-view-when-month-is-default-view/

In addition, you are welcome to vote on this feature request, as we often implement features based on customer feedback and popularity:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5494454-display-search-results-in-list-view-when-month-is

As for your Filter Bar issue, would you mind taking a screenshot of your filter bar, and pointing me to what you would not like to display, so that I can get a better sense of what you are referring to?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mel,

Glad to hear that the snippet worked out for you!  Try this to add a return to current month link:

https://theeventscalendar.com/knowledgebase/adding-a-return-to-current-month-link/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi again Richard,

I got some further clarity on the issue that I wanted to share with you.  It seems that since your friend’s token works on your site, though yours does not, indicates that this may be an issue through Facebook.  As a next step, I’d recommend reaching out to Facebook for support, and link them to our Support Forum thread here.

Also, you can see here that others have had this issue with Facebook, without the use of our plugin:

https://stackoverflow.com/questions/39051517/login-error-there-is-an-error-in-logging-you-into-this-application-please-try

Please let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mel,

Another option would be to remove the border entirely, by removing the bit of CSS that you provided that says:
border: 1px solid gray;
Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

I’m sorry that this issue is still occurring for you.  We are constantly working on improving translations and it seems that this is a known bug related to our translations.  For now I will mark this thread as Pending Fix.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kari,

I am getting a 404 error when I visit your Events page.  Was this intentional?  If so, I’d like to see how the issue is occurring on your site, as I cannot replicate the issue on my local test site.  In the meantime, we have just released maintenance releases of our plugins, so please update and let me know if you see any conditions improve.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aniko,

Just to clarify, when you export that link to a regular iCal, are you able to see the featured image?  What app builder are you using?  If you haven’t already done so, please test this scenario using a iCal without the app builder and see if you get the same results.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jérôme,

Perhaps I am misunderstanding you.  If you go to Import > Scheduled Import, you can schedule all your imports to all come in at one time.  You can re-enter the URLs that were not imported and should be able to get things up and running quickly.  If you are having difficulties with this still, please let me know and I will try to provide some further clarity to you!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mel,

I’m not entirely sure how to assist with removing the circle with CSS without doing some further investigation.  As per our Support Policy, we technically are not supposed to help with customizations, though I’d love to help point you in the right direction as much as possible.

Here is a snippet that includes the month on empty months, which may help alter the circle issue:

https://theeventscalendar.com/knowledgebase/add-nextprevious-links/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Richard,

I’m sorry to hear that you are still dealing with this issue.  I’m glad you have a friend’s account to use for now!

In any case, I just wanted to let you know that I am still exploring the issue to see if there is anything else that we can do.

Thank you for your patience.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eric,

I apologize if I have not answered your question correctly just yet.  Would you mind providing some more details about what you are referring to?  Perhaps a screenshot of where an email address is entered would be helpful, so that I know exactly what you are talking about.

Just so you know, by default, if a user is purchasing multiple tickets, all of those tickets are registered under the same user, so all of those tickets would be associated with the same email address.

Let me know your thoughts!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi David,

I mentioned that the key was invalid because there was a message in the screenshot that you provided me with that said that it was invalid.  However, I checked and all looks good on that front now.  Are you still seeing the “connection lost” error?  Does this error appear when you go to the Add Event page, or when you save the ticket, or some other time?  Any additional information about when you see the error appearing would be great!

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Maurice,

I’m sorry to hear that you are experiencing a similar issue to this user.  If you are still experiencing the issue, please open up a new thread, so that we can better assist you.

You can expedite the process by providing us with your complete system information in a private reply using the instructions found in the following link:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

 

 

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