[Jaime Marchwinski]

Hi Dan,

Thanks so much for reaching out!

I’d recommend taking a look at our Themer’s Guide.  Of particular interest to you would be  /wp-content/plugins/the-events-calendar-importer-ical/src/views/ and widgets/list-widget.php

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kelly,

Thanks so much for reaching out!

I’m sorry to hear that you are seeing this warning on your site.  Does it affect the way that things are behaving on your site in any way?

In any case, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi David,

Thanks so much for reaching out!  We appreciate your patience, as we have been experiencing a higher than normal volume of threads.

You can disable the QR that prints on tickets with this plugin:

https://theeventscalendar.com/knowledgebase/hide-qr-code-from-event-emails/

In terms of removing the + -, it isn’t really possible to do this without losing the functionality of the form.  If you remove the arrows, users cannot select a quantity.  What specifically are you trying to achieve?  You can create a purchase limit on a ticket, if that helps to bring you closer to the functionality that you are looking for.

You can also take a look at our Themer’s Guide and see if you can edit the template for the ticket:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kyle,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

The following forum post goes into some detail about adding AJAX to Week View, and you may be able to use a similar method with what you are trying to achieve:

https://theeventscalendar.com/support/forums/topic/adding-ajax-to-week-view/

In addition, you may want to have a look at our Themer’s Guide to see how to copy and edit our templates and views.  I would take a look at the day/content.php file in particular:

https://theeventscalendar.com/knowledgebase/themers-guide/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Louise,

I’m glad that you were able to create some future events, let’s see how it goes!  I can keep this thread open until you check to see if the issue still occurs.

As far as the Filter Bar issue, I’d recommend opening up a new thread, just to keep it to one issue per thread.

Let me know how everything goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

I’m sorry to hear that you are unsatisfied with our support.  You are welcome to a refund and can do so here:

https://theeventscalendar.com/knowledgebase/refund-policy/

If you decide to come back, I’d be happy to assist you with your issues.

 

Thanks,

Jaime

[Jaime Marchwinski]

Can you try switching to a default theme (like Twentyseventeen) and temporarily removing the custom CSS to see if the issue still occurs?

Also you could try adding the following CSS to your WordPress Customizer (or your theme’s stylesheet) and see if that removes the navigation from the top:
.tribe-events-sub-nav {
display:none;
}

Let me know how all of that goes!

 

Thanks,

Jaime
 

[Jaime Marchwinski]

I apologize if my answers were not satisfactory.  Unfortunately, it is difficult to make our plugins compatible with every theme, though we do our best to make them as compatible as possible and point you in the right direction to make things play nice together.

Another thing you can try is to add in a body class (or change it), as in the following tutorial:

https://theeventscalendar.com/knowledgebase/theme-issues-body-classes/

Also, here is a list of our compatible themes:

https://theeventscalendar.com/compatible-themes-the-events-calendar/

In addition, you may be interested in our Themer’s Guide in order to copy and edit the templates to suit your needs:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes and if you have any questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joelle,

I’m sorry to hear that your issue has not been resolved with this update.  I did some testing on my end and was unable to replicate the error.  Can you take a screenshot of your ticket setup on the backend so I can run some further tests with the same setup?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, can you try creating a new test event/ticket and see if the same issue still occurs with no other plugins activated and a default WordPress theme?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eros,

So Photo View is just for displaying all events on one page, whereas a single event is displayed similarly to how I showed you in the picture.  You can display the data the way you want to, though it would require some customizations.

Our Themer’s Guide is a great place to start if you are interested:

https://theeventscalendar.com/knowledgebase/themers-guide/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

In addition, if you’d like to add your idea to our Feature Requests, feel free to do so!  We implement features based on customer feedback, so we appreciate your input:

https://tribe.uservoice.com/forums/195723-feature-ideas

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Thanks for providing me with that information.

Is this the page that you are referring to? : http://spokanefavs.com/events/add/add

What happens when users try to submit venues, organizers, and photos?

Also, do you have any custom code on this page?  If so, try removing it and see if the issue persists.

Can you try changing your Community slug to community and see if the errors still occur?  You can do this by going to Events Settings < Community.

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Jesper,

Thanks for that information.  Unfortunately, we cannot log in to your site, as per our Support Policy, but I will do my best to help you here.

As a first step, can you try updating your WordPress version to the most recent version and testing again?

If that doesn’t work, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

In addition, can you enable the Event Log in Events < Help and please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Yup, it sounds like you are on the right track!  I hope you can achieve the results that you are looking for!

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