[Jaime Marchwinski]

Hi Dmitry,

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Teresa,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

The following forum thread contains some useful suggestions on how to implement the feature you are looking for:

https://theeventscalendar.com/support/forums/topic/insert-search-bar-on-top-of-a-page/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matt,

Thanks so much for reaching out!

As a first step, I’d recommend updating slowly, as it is a big jump from v1.3.2 to our current version.  This will ensure that your data doesn’t get corrupted, and this way you can test for issues occurring along the way.

Here is what I would recommend:

• First, make sure you have a good backup. Tutorial: Updating WordPress and Making Backups
• Disable Events Calendar PRO 4.4.19
• Now upgrade to each major version via Manual Updates and Downloads page:
  • 2.0
  • 3.0.3
  • 4.0.4

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi LeeAnne,

Welcome and thanks for reaching out!

Would you mind providing me with the URL that you are importing in a private reply, so that I can run some tests on my end?

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site!  Are you using any custom code to display the navigation on top?  By default, it appears on the bottom of the calendar, but using this tutorial, you can display it on top instead.  Where were you trying to display the navigation?

I am also seeing an error message on your site that Google Maps API is in multiple places on your site.  Check to see if you have it in multiple places, like you theme, and our plugin, and delete it from all places except for one.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Scot,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Leisa,

Thanks so much for reaching out!

If you are posting about our free Events Calendar plugin, would you mind posting your question on our WordPress.org forums, so that we can answer you there?

Or if you are posting about our Events Calendar PRO plugin, can you post your question in our premium forums?  You can expedite the process by replying with your system information in a private reply.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bruno,

Thanks so much for reaching out!

In order to import events from Eventbrite, you may be interested in our Eventbrite Tickets plugin.

As far as Ticketing Support, did you have specific questions about the way that things are functioning on your site?  I’d love to assist you with your issues, so just let me know what you need assistance with!

 

Thanks,
Jaime

[Jaime Marchwinski]

Hi Michelle,

Thanks so much for reaching out!

You can check the status of the server by heading to Events Settings < Help and scrolling down to Event Aggregator System Status.

Does it say that the server is connected?  Do you see any other error messages of note there?

If the server does seem to be connected, try running your import again and let me know what happens.  If the server does not seem connected, let’s start by checking that the Event Aggregator is connected to your current license key. See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!

In the meantime, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ivy,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues on your site!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jesper,

Thanks so much for reaching out!

Are the events that you are importing Recurring Events?  As of now, Event Aggregator does not support recurring events, which may be the cause for the strange behavior that you are seeing on your site.

We do currently have an issue logged for recurring event duplicates, so your issue may be linked to this.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sami,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing the same issue!  As you can see in the thread you linked, the thread has been marked as Pending Fix, and I will do the same here.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

I responded to your other thread as well.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

Thanks so much for reaching out!  First off, I’d like to apologize for the delay.  We aim to respond to all threads within 24-48 hours, except on weekends, which accounts for the delay.  Anyway, we appreciate your patience in this process.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

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