No Events shown since two days

[theeventers]

since 2 days no more events are displayed. Java imports every 30 minutes, and according to the import, the transfer was successful, only a few will show a warning. But there are no events displayed since the day before yesterday. During the last successful import and the error, no changes were made on our part. Are you currently aware of a system error?

[theeventers]

I’m pretty disappointed with your support! The premium support promises an answer within 24 hours. Although there is a serious problem with your software, unfortunately I still have no news from you, even though the 24 hours are over!

Since we offer only daily updated services your software is unfortunately completely useless for us.according to the current status.

[Jaime Marchwinski]

Hi Alexandra,

Thanks so much for reaching out!  First off, I’d like to apologize for the delay.  We aim to respond to all threads within 24-48 hours, except on weekends, which accounts for the delay.  Anyway, we appreciate your patience in this process.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[theeventers]

This reply is private.

[Jaime Marchwinski]

Hi Alexandra,

I’m sorry to hear that you are unsatisfied with our support.  You are welcome to a refund and can do so here:

https://theeventscalendar.com/knowledgebase/refund-policy/

If you decide to come back, I’d be happy to assist you with your issues.

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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