[Jaime Marchwinski]

Hi Gary,

Thanks so much for reaching out!

One way to be able to achieve this would be to set up a different e-commerce solution for your tickets only.  With Easy Digital Downloads, you cannot sell merchandise additionally, so this would prevent users from doing both.  You can read more about Easy Digital Downloads vs WooCommerce here:

https://theeventscalendar.com/knowledgebase/choosing-ecommerce/

You may be able to make something like this work with a customization as well, although we are limited by our Support Policy in how much we can help with customizations.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!

I just tried viewing your site on a Mac in Safari, Chrome, and Firefox, and everything was in the correct chronological order for me.  It is possible that what you are seeing happens because of the customizations for photo view on your site.  Also, the screen size differences or browser differences may not be accounted for in the custom code or the responsive breakpoints that change the look of the calendar on different screen sizes.

I would suggest trying to view the page again on a browser or computer that did not work, without the customizations included and see if the issue is still there.

I would also recommend trying to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also if you haven’t seen this already, here is our Themer’s Guide, which has more information on customizations:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marguerite,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I think the easiest way to style the elements different would be to target each span class and use some CSS to style things the way you want.  You can add this right to the WordPress Customizer or to your theme’s stylesheet.  For example:

.tribe-event-date-start {
color:red;
}
You can find these classes by using Google Chrome Developer Tools:

https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

In addition, this article can give you a good idea about how to use the WordPress Customizer to customize the plugin:

https://theeventscalendar.com/knowledgebase/wordpress-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexander,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Troy,

Thanks for providing me with that information.  You can also enable timezone support and additional timezone options for events by going to Events Settings < General and scrolling down to Timezone Settings.

Additionally, I would recommend updating your WordPress version to the most recent version, and updating your Events Calendar plugin to the most recent version.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Davide,

I meant that the user will be automatically deleted from the attendees list when he/she changes the rsvp status from “going” to “not going”.

If an attendee shows up, using that shortcode, whether they are attending or not, then they will not be automatically deleted from the attendee list.  You can manually do this if they change the status of their RSVP however.

Do you mean should it be possibile to implement this with some customization?

It can be possible to implement a feature like this with some customizations, though I cannot make any guarantees.

can you please tell me how and where I find this? I couldn’t find it anywhere (I meant to send out reminders like to users which are attending a particular events. something like “hey, user XYZ, in one week the workshop ABC is happening. Please remember to bring your stuff with you blah blah”.”

The template for the actual email that attendees receive/bring to the door with them is located at tickets/email.php.  If you are looking to add additional follow-up emails, you can try a WooCommerce extension, like this one.

I hope this helps to provide some more clarity.  Please let me know if anything else comes up!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Marco,

If events are still being imported as UTC timezone, I would recommend that you take a look at the timezone settings that you have in ical as well.

How did the All Day events work out for you with the settings I provided?

Just so I know, as an example, what time should the following event actually start?

CA: Noon Dismissal (1pm-5pm on 12/22)

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Thanks for bearing with me and going through all of these steps.

Next, can you try adding the Community plugin to a fresh WordPress install to see if the form is still unusable?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

I’m also seeing errors related to a Mailchimp form.  Can you disable that and check if anything changes?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear that the issue resolved itself, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Michele,

I’m not too familiar with Contact Form 7, so I’m not entirely sure I understand your questions.  However, when you create a form with Contact Form 7 they provide a shortcode for adding that form to a page. You can add the form to your events within the WYSIWYG when editing your events.

If you would like to automatically add this to all events, you can follow the themer’s guide to add the single-event.php file into your theme and include a “do_shortcode(‘[your form shortcode]’);” directly within the template file.

Event’s are WordPress Custom Post Types so anything like get_the_title() will work for an event.

The date of the event is stored as a custom field so you can use WordPress functions to get that ( get_post_meta() ).

Unfortunately, I can’t really provide any further support for a third-party plugin.  I hope this helps to get you started!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ivy,

Okay, I see what you mean.  Let’s try to figure out what this could be!

A few more ideas to try:

• Update your WordPress version to the most recent version
• You seem to have no Event Template selected.  You can do this by heading to Events Settings < Display.
• Also, can you provide the system information (in a private reply) for the site that is working, so I can compare the two and see if anything pops out?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

I’m sorry to hear that switching to a default theme on your site caused additional issues.  As I mentioned in a previous reply, it is always best to backup your site before making any changes.  You can do this quickly by using a third-party plugin like this one.

As a next step, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

In the meantime, you can update Event Tickets Plus by manually updating.

Also, are you experiencing issues with creating regular pages and posts, or just events?

Let me know!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Marc,

Changing the setting may not necessary fire the cleanup process immediately, as it is related to when a cron job is fired.  If your site has regular traffic and has no issue with recurring events, this should fire pretty regularly.

In addition, if you are looking for another tool to bulk delete past events (also works with non-recurring), I would recommend trying out a third-party plugin such as Bulk Delete.

Also, please feel free to vote on this idea on our Feature Requests page, as we tend to implement ideas based on custom feedback, so your input is greatly appreciated!

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11732886-delete-past-events

Let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Callum,

Thanks so much for reaching out!

I just took a look at the link you provided of your site and I only see one (future) event appearing in map view.  Are you still experiencing this issue?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks so much for reaching out!

Are you able to purchase the ticket anyway when you see this error?  How/where are tickets set up on your site?  Are they just set up through your events pages?

As a first step, please update your WordPress version and WooCommerce plugin to the most recent versions and see if you still get the error.

If you do, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Author]

Posts