Photo View has different order on different browsers

[Joel McWhorter]

Here is the link:

http://mdev1-carnegiecarnival.pantheonsite.io/events/

On a pc in IE it’s fine, but on Firefox and Chrome, the second row goes Jan 5, 4th, 6th.

It does this on certian Macs as well. On my Mac, it’s right in all three browsers. On several other Macs in our office it’s right. But on one of our Macs, it works in Safari but it’s out of order on Firefox and Chrome.

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!

I just tried viewing your site on a Mac in Safari, Chrome, and Firefox, and everything was in the correct chronological order for me.  It is possible that what you are seeing happens because of the customizations for photo view on your site.  Also, the screen size differences or browser differences may not be accounted for in the custom code or the responsive breakpoints that change the look of the calendar on different screen sizes.

I would suggest trying to view the page again on a browser or computer that did not work, without the customizations included and see if the issue is still there.

I would also recommend trying to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also if you haven’t seen this already, here is our Themer’s Guide, which has more information on customizations:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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