[Jaime Marchwinski]

Hi LaVonne,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kayla,

Thanks so much for reaching out!

It sounds like you have been able to resolve your issue, is there anything else we can assist you with?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thirukumar,

 

Thanks so much for reaching out and for your interest in our products!

1) Using this plugin, we can import events from any pages, groups as well as direct event link?

Yes, you can import events from Facebook pages, groups, and direct event links as well.

2) Does the plugin also do updating old events and creating new events on the next schedule, say after 1 week?

Yes, you can create scheduled imports so that all events will be imported, as well as new events that are added to that page.

3) Assuming a FB pages has Event A going on for 20 days. When import, does the plugin going to created 20 events post (say, mydomain.com/event/event-a, mydomain.com/event/event-a-2, mydomain.com/event/event-a-3,….. mydomain.com/event/event-a-20 or only 1 event with recurring dates (mydomain.com/event/event-a)?

The plugin is designed to create one event that has recurring dates, rather than to create 20 different events.

I hope this helps to answer your questions!  Let me know if you need any further clarification!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Felix,

Thanks so much for reaching out!

Can you try the snippets provided in the following forum post and tell me if they help you to achieve the results that you are looking for:

https://theeventscalendar.com/support/forums/topic/ical-export-entire-calendar-2/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nigel,

Thanks so much for reaching out!

Unfortunately, we are still actively working on this bug and it has not yet been resolved.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.

They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Charles,

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Travis,

The registration form is now not working for me on that event, however all other information is blank as well.  Are you seeing the same thing as me?  Can you take a screenshot of the backend of this event so that I can recreate it on my end and test if I get the same results?

Thank you for your patience in this process.  Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks for providing me with that URL.  Where are you seeing the tags applied?  Can you provide me with a screenshot of what you are seeing?  This is what I see on the single event page after I import the event from that URL:

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wayne,

Thank you for your explanation.  I understand now that your scheduled imports are not working.  This is a complicated issue and I will do my best to explain how it all works to you.

To explain: WordPress supports a concept of scheduled events and they can be seen as a sort of regularly occurring background task (a piece of code that, theoretically, runs every 30 mins or at some other interval).

In relation to Event Aggregator, we make use of scheduled events to process imports — however, in the simplest and default case supported by WordPress, they actually are not guaranteed to run at the designated intervals.

If, for example, visitor traffic isn’t fairly constant then they may fail to run (or won’t be triggered often enough to process all the waiting tasks). There’s a pretty good description of this here:

http://www.lucasrolff.com/wordpress/why-wp-cron-sucks

It’s an external link and we don’t necessarily agree with the title of the post, but it does explain things pretty well besides covering a possible solution. Note that many shared web hosts (if that’s what you are using) provide notes in their respective knowledgebases that describes how to set up a ‘real’ cron job in a way that makes sense for their setup, so it could be worth researching that if you want to change how this operates.

Armed with that knowledge, does this sound like a viable hypothesis to you – or have you already configured things to use ‘real’ cron?

If you haven’t, it may be worth looking into this. If for any reason you can’t set up real cron tasks and need to rely on WordPress’s implementation, that would also be good to know.

What you can try is setting up a real cron job instead of the WordPress cron. Your hosting provider should be able to help you with this.

These articles might also be helpful:

• https://tommcfarlin.com/wordpress-cron-jobs/
• https://www.siteground.com/tutorials/wordpress/setup-cron-job.htm

Let me know your thoughts and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Annemarie,

You can import each group/event individually from Meetup.  From there you can using the Location Search to search by city.  Unfortunately, with your current plugin setup, there isn’t really another way to do this without some customizations.

Our Filter Bar plugin would you give your users more filters to search through your events.  And our Events Calendar PRO would give you the ability to add some shortcodes, which gives you further calendar display options.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Glad to hear that you issue has been resolved, you are welcome back in our support forum any time!

Since  you marked this thread as Resolved, I’m going to close the thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Joanna,

I’m so sorry about the issues that you have encountered with Facebook imports.  If you decide to delete all of those events and instead import through CSV, everything should work as expected without any damage to your database.

Let me know how it goes and if you have any other questions before getting started!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shelia,

I’m glad to hear that we were able to resolve those two issues.

As far as your other issue goes, I cannot log in to your site, so I can’t see the issue in action.

However, as a first troubleshooting step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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