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I have five Meetups scheduled for importing. Three work fine and two stopped working. They seem to just time out. I verified that the URL is correct. How do I go about troubleshooting this?
Hi Michael,
Thanks so much for reaching out!
As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
In addition, can you also provide me with the URLs that you are importing, as I’d like to do some testing on my end as well.
Also, can you head over to Events < Help and enable the Event Log and check for anything unusual as you run your imports. And can you take a look at your Event Aggregator Status underneath the Event Log and let me know if you see anything unusual there as well.
Let me know how that goes!
Thanks,
Jaime
Hi Jaime,
Everything seems to be working fine now. I’m not sure what the problem was, but I guess we’re all set. Thanks for your response.
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