[Jaime Marchwinski]

Hi Johannes,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Interesting, I haven’t seen that before.  Glad to hear that things are working now!

Let me know if you have any other questions on this topic!

[Jaime Marchwinski]

Hi Ronald,

There is no fee associated with being added to the customization queue.  I will add you to the queue.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Thanks for providing me with that information.

Since you have also been unable to replicate this issue, it is difficult to troubleshoot.  However, have you tried replicating the issue on different browsers/devices?  Is there a particular payment method that is used that creates this issue? Is there any other pattern that you can find there?

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Can you also make sure that all of your Events Calendar related plugins and WooCommerce are updated to the most recent version?

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Okay, sounds good.  Just so you know, the thread will self-close after three weeks of no activity.  If that does happen, just start a new thread and reference this one, so that we can jump back in!

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Yes, date changes should be reflected in your scheduled imports.  I just tested this functionality on my own site and saw the date change when I ran an On Demand import.

Are you seeing the same results?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wayne,

I’m glad to hear that one of your issues has been resolved.

Would you mind opening up a new thread with this new issue, as we like to keep it to one issue per thread?

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, sounds good.  Will do!

[Jaime Marchwinski]

Hi Margaret,

Thanks so much for reaching out and for your interest in our products!

You do not need to purchase Events Calendar PRO in order to purchase Eventbrite Tickets.

And you will need The Events Calendar (which is free!).

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out!

In general, events that are deleted from your Office 365 calendar are not automatically deleted from your calendar on your site.  These events will need to be deleted manually.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Frans,

Thanks so much for reaching out!

You can change the Author of the post by going to the backend of the post and scrolling down to the bottom.  You can adjust the author from the dropdown there.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jeff,

I’m sorry to hear that you are still experiencing issues with CSV.

Yes, Event Aggregator does allow you to import multiple events at a time from a variety of sources.

We also have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

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