Editing the ticket information in the event page gives me 500 error

[Preethi Nagarajan]

Hi Jaime,

You are looking at wrong directory.

Its ‘http://wsmetest2.website/aklnb/’, not ‘http://wsmetest2.website/netball/’

As you can see the last updated error log was on 26th July.

[Preethi Nagarajan]

This reply is private.

[Jaime Marchwinski]

Hi Preethi,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

At this point, can you try creating a fresh WordPress install and seeing if the error still occurs when editing a ticket.

Make sure that you are using the most recent versions of our plugins and WooCommerce, as some updates were released recently.

Let me know how that goes!

 

Thanks,

Jaime

[Preethi Nagarajan]

Hi Jaime,

I have made it even more easy to debug now.

I created a new wordpress site and installed only woocommerece, event tickets and event calendar plugins. In the local server, I am able to successfully edit the ticket. But on the test server, it still gives me 500 error. I tried changing the PHP version, dint help.

Please find my screens haring below.

https://www.useloom.com/share/da05fda2e02244f2a63ba3423b5772f4

New updated site URL: http://wsmetest2.website/events/
Same credentials as shared previosuly

[Preethi Nagarajan]

Hi,

This is the error in the debug log.

[06-Aug-2018 04:48:29 UTC] PHP Fatal error: Uncaught Error: Call to undefined function mb_strtoupper() in /home/wsmetes2/public_html/events/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:917
Stack trace:
#0 /home/wsmetes2/public_html/events/wp-content/plugins/event-tickets/src/Tribe/Tickets.php(2202): Tribe__Tickets_Plus__Commerce__WooCommerce__Main->save_ticket(5, Object(Tribe__Tickets__Ticket_Object), Array)
#1 /home/wsmetes2/public_html/events/wp-content/plugins/event-tickets/src/Tribe/Metabox.php(206): Tribe__Tickets__Tickets->ticket_add(5, Array)
#2 /home/wsmetes2/public_html/events/wp-includes/class-wp-hook.php(286): Tribe__Tickets__Metabox->ajax_ticket_add(”)
#3 /home/wsmetes2/public_html/events/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#4 /home/wsmetes2/public_html/events/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#5 /home/wsmetes2/public_html/events/wp-admin/admin-ajax.php(100): do_action(‘wp_ajax_tribe-t…’)
#6 {main}
thrown in /home/wsmetes2/public_html/events/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 917

[Jaime Marchwinski]

Hi Preethi,

Thank you for providing me with that information.  I did try to replicate the issue that you are seeing, and everything still works as expected on my site.

As a next step, if you are willing, can you provide me with a database dump via the third-party plugin Duplicator ?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Preethi Nagarajan]

Jaime,

What do you mean by your site? Is it the same link I shared with you? (http://wsmetest2.website/events/)

Is there any way we can replicate your working version on a shared hosting? We have to go live with this on 10th? Please look into it asap.

Thanks

[Jaime Marchwinski]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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