Unable to process this import due to a breakage or conflict

[Mike Ray-Jones]

My scheduled import is generating the error “Unable to process this import – a breakage or conflict may have resulted in the import halting”. These imports were working correctly until around two weeks ago, when they started to hang indefinitely at 1%.

Today I updated the TEC plugin to version 4.6.21 (on both sites) and I started seeing this new error. I have deleted all caches and transients to no avail.

The preview (shown before confirming the scheduled import) works correctly. A screen shot is attached.

Thanks
Mike.

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Mike Ray-Jones]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

Okay, sounds good.  Just so you know, the thread will self-close after three weeks of no activity.  If that does happen, just start a new thread and reference this one, so that we can jump back in!

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Mike Ray-Jones]

Hi Jaime

Well, I’m back from holiday, and to my surprise the imports are working perfectly again – in spite of nothing having been adjusted! Clearly I should go away more often! 🙂

Thanks anyway.

Mike.

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Victor]

Hi Mike!

Just wanted to share with you that a new release of our plugins is out, where we included a new Import Process System setting that allows you to select whether you want your imports to be processed Asynchronously or using the cron-based system. You can find this setting under Events > Settings > Imports tab under the Global Import Settings section.

If you are experiencing problems with your imports, please try using the cron-based system.

Also, if you were using the code snippet to use the cron-based imports system, please remove it and use this setting instead.

Additionally, we added an option to stop and clear all current asynchronous import processes by using the Stop current processes option.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Author]

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