[Jaime Marchwinski]

Hi Keith,

Thanks for providing me with that information.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ronald,

I understand your point.  I have however given all of the information that I can to assist with this customization without needing a further look, which would require adding you to our customization queue, so that we can first prioritize other issues and bugs first.

Let me know if you’d like to be added to this queue.

 

Thanks,

Jaime

[Jaime Marchwinski]

The best way to handle this would be to break up the events into single events, so that they can each be imported individually.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gesine,

We are currently aware of a bug where a multi-day event is imported with the current date as the start date, if the event has started before the current date.

In that case, I’m going to mark this thread as ‘Pending Fix’ and you will be notified when a fix for this issue has become available.

Thank you for your patience and understanding in this process.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lindsay,

Glad to see that we have made some progress on this issue!  Yes, as a next step, I would recommend reaching out to your theme’s developers for support at this time.

Let me know if you have any other questions for us!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Yes, it is the case that you can set up multiple imports from different sources.  However, since the events have different IDs, they have no way to recognize that there are duplicates there.

Let me know if you need further clarification on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for your understanding, we’ll let you know when a fix has become available!

[Jaime Marchwinski]

Hi Tyler,

Thanks so much for reaching out!

As a first step, can you update your Events Calendar plugins to their most recent versions and test again to see if that issue still occurs?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Theron,

Thanks so much for reaching out!

Another method would be to hide the hyperlink with some CSS.  You can see the CSS rules that you may want to hide in the following forum thread:

https://theeventscalendar.com/support/forums/topic/disable-the-venue-and-organizer-links/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Simon,

Thanks so much for reaching out!

We have since changed the wording there from local timezone to manual timezone, so that is the setting that you should enable.

If you are still having issues with Eventbrite Tickets, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Xavier,

Thanks so much for reaching out!

I’m sorry to hear you are experiencing this problem.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Preethi,

Thank you for providing me with that information.  I did try to replicate the issue that you are seeing, and everything still works as expected on my site.

As a next step, if you are willing, can you provide me with a database dump via the third-party plugin Duplicator ?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lucy,

Thanks for checking in again.

Unfortunately I do not have an update yet on this issue, though our developers are aware of this bug.

I assure you that you will be notified when a fix has become available for this issue.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ronald,

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

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