Sold Out Event Form Missing

[wineschool]

I’m having the same issue that was reported here:

Ticket form not displaying when tickets are sold out

When an event is sold out, the Event Form is missing. Prior to the last update, the form would show the event as sold out.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-form-not-displaying-when-tickets-are-sold-out/

[Jaime Marchwinski]

Hi Keith,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[wineschool]

This reply is private.

[Jaime Marchwinski]

Hi Keith,

Thanks for providing me with this information.

Can you also provide me with some screenshots of how the ticket looks on the backend, so that I can try to replicate the issue that you are seeing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[wineschool]

This reply is private.

[Jaime Marchwinski]

Hi Keith,

Thanks for providing me with that information.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[wineschool]

Jaime,

Is their a bug report that is accessible to the public. I looked at https://github.com/moderntribe/event-tickets and didn’t see this issue being addressed.

Keith

[Jaime Marchwinski]

Hi Keith,

This issue is being addressed within Event Ticket Plus, which is why you are not seeing it there.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[wineschool]

I just updated to the new version, and the problem has not been addressed.

[Jaime Marchwinski]

That is correct.  This issue did not make it into the most recent maintenance release unfortunately.

When this issue has been addressed in an update, we will notify this thread.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[wineschool]

Jamie,

Just got the updates. The events are now correctly showing they are sold out. Thank you!

I have a few follow-up questions.

The way to change “Out of Stock” to “Sold out” must have changed. Is there a new way to do that within functions.php? Also, I had code that showed if an event was “Sold Out” on the calendar. That is no longer working either. https://www.vinology.com/classes/

Any help would be greatly appreciated!

[wineschool]

It’s been a week and haven’t gotten a reply. Could someone answer my question?

The way to change “Out of Stock” to “Sold out” must have changed. Is there a new way to do that within functions.php? Also, I had code that showed if an event was “Sold Out” on the calendar. That is no longer working either. https://www.vinology.com/classes/

[Barry]

This reply is private.

[Barry]

The way to change “Out of Stock” to “Sold out” must have changed.

I’m not sure quite how you did this previously, but there are a few options.

Perhaps the easiest is to utilize a plugin such as Say What, which makes it extremely easy to alter pieces of text like this one.

Alternatively, you could implement a template override. In this case, that would mean copying the following template:

plugins/event-tickets-plus/src/views/wootickets/tickets.php

Then placing the copy within your theme directory:

themes/YOUR_THEME/tribe-events/wootickets/tickets.php

Then changing this line:

echo '<span class="tickets_nostock">' . esc_html__( 'Out of stock!', 'event-tickets-plus' ) . '</span>';

To something like this:

echo '<span class="tickets_nostock"> Sold out </span>';

I hope that helps with that particular part of your follow-up question, but let me know if you need further assistance.

[Barry]

In relation to your other question re month view/sold out notices, it looks like Jeremy is working on a solution over here, so you’re in safe hands.

[Author]

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